Duties and Responsibilities:

Monitor real-time and batch related process execution to ensure processes are completed within established timelines
Proactively monitor system performance and anticipate operational improvements to ensure smooth and consistent business outcomes
Participate in manual verification of business processes outcomes where automation opportunities exist while working with the Monitoring team to address gaps
Provide initial triage, investigation and resolution of incidents. This may include deploying automated code to production, automated recovery scripts and runbook execution
Ensure all incidents are properly reported, addressed, updated and closed in accordance with predetermined Service Levels, Incident and Problem Management processes
Coordinate internal 407 IT teams to address systems related issues in an efficient and collaborative manner
Manage communications with third party support vendors including working with their Service Desks, coordinating technician conference calls and creating, updating and monitoring incident and request records in their IT Service Management tools
Create and distribute operational reporting to provide operational transparency
Available to work 12hr shift within a continental rotation in 24x7 environment with a hybrid support model

Qualifications:

3+ years practical experience with Operations and Monitoring practices
2+ years working experience with ServiceNow or comparable IT Service Management toolsets
2+ years practical experience using batch scheduling tools such as IBM Workload Scheduler (IWS)
Bachelor's degree in Computer Science, Computer Engineering or equivalent training and experience

Nice Have:

Salesforce experience an asset
SAP experience an asset
Experience with the incident and problem management lifecycles
Familiar with operational monitoring technologies and trends
Familiar with Knowledge Centered Service principles

Our Offer:

407 ETR usage (taxable benefit)
Competitive salary, bonus structure
Competitive vacation package
Community culture
Continued education budget
Expect excellence: Collaborative team, learn, and grow with a high-performance team.

Note:At 407 ETR, we are committed to fostering a diverse, equitable, and inclusive work environment. We value the unique perspectives and backgrounds of all individuals, and we firmly believe that our individual differences make us stronger as a whole.

Our commitment to inclusion extends beyond recruitment and encompasses an inclusive workplace culture through raising awareness, ongoing training, and encouraging feedback. We aim to create a safe and supportive environment where all employees can thrive.

Accommodation for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process.

407 ETR

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