Specific Roles and Responsibilities That Create the Essential Toronto Experience:

The Assistant Server's focus will be to act as a support in all areas of Guest service delivery. In principle, their function will be threefold: to prepare serving stations and work areas for each meal period, assisting with the smooth execution of meal service during peak times, and offering continued support in preparation for the next meal period. The Assistant Server will be an integral part of the Lobby Lounge team.

To promote and maintain a positive working relationship at all times.
To report for duty punctually in full uniform according to appearance and grooming standards.
To have a full understanding of the food and drink offerings in the outlet, including dietary restrictions, and be proficient in answering any guests' questions.
To demonstrate a complete understanding of Lobby Lounge policies, procedures, and set service standards as outlined in the Royal York Colleague Handbook.
To demonstrate a complete knowledge and understanding of all steps of service and duties and perform them to the set standards as outlined in the Job Task Checklist.
To assist all Guests (internal and external) with any inquiries or requests in a pleasant, helpful manner.
Attend preshift weekly and monthly meetings to continually improve the Guests' experience.
Carrying out any miscellaneous duties and responsibilities as requested by your manager pertaining to total quality service delivered in the Lobby Lounge.
To understand how to operate all the equipment used in the outlet.
To fully understand and follow the hotel's recycling program and procedures.
Adhere to ALL Safe Standards ensuring all hygiene and prevention measures are being met.
Adhere to alcohol handling procedures and policies.
Adhere to all LQA standards set for the department.
Will work weekends, holidays, and shift work as scheduled.
Any other tasks as assigned.

Qualifications:

Previous work experience in a restaurant/food and beverage setting.
Excellent interpersonal skills and a team player attitude.
OTEC certificate an asset.
Flexibility with shifts of the outlet dependent on business demands.
Willingness to learn new concepts and ideas.
Smart Serve Training Certification.
Experience working in a Unionized Environment.

Physical Aspects of Position include but are not limited to the following:

Constant standing and walking throughout shift.
Frequent lifting and carrying up to 50 lbs.
Constant kneeling, pushing, pulling, and lifting.
Frequent ascending or descending ladders, stairs, and ramps.

Additional Information:

What's in it for you:

Free Meals: Tasty meals on us every shift.

Dry Cleaning: Free dry cleaning for your work gear.

Skill Up: Custom learning programs to boost your talents.

Impact: Join our CSR Sustainability and DEI Committees.

Level Up: Unlock new career heights with exciting growth paths.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto's most treasured landmarks.

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