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About Us
At Air Partners, we believe exceptional experiences start with exceptional people. As a Flight Coordinator, you’ll play a vital role in shaping the journey for our clients from start to finish. This role is fast-paced, detail-driven, and often high-pressure. You’ll need to be a confident problem solver, comfortable working independently and as part of a team.
This position blends operational coordination, logistics, and client service. It involves a great deal of computer-based work along with high-touch guest interaction. You’ll be working in a dynamic environment where each day brings something new.
We’re not just looking for experience. We’re looking for someone who is self-motivated, thrives under pressure, and is excited by the idea of making a difference—someone who is ready to Be Legendary.
A Day in the Life:
Act as the main point of contact for clients, providing responsive and polished service by phone, email, and in person
Create detailed quotes and custom itineraries that align with our service standards and client expectations
Schedule aircraft and assign crew in accordance with Transport Canada regulations
Coordinate all logistics for trips including customs clearance, ground transportation, catering, FBO arrangements, and slot confirmations
Support guest check-ins and departures in our private lounge, offering assistance with documentation, luggage, and refreshments
Track and monitor flights using software platforms, providing timely updates to clients and service providers
Maintain accurate flight records and prepare post-flight billing
Assume responsibility for the ELF program with diligence and precision and other administrative tasks
Work flexible rotating shifts including mornings, evenings, weekends, holidays, and on-call support
What We’re Looking For:
Flexible availability to support a rotating schedule
Minimum of 3 years of experience in a customer service role
Strong verbal and written communication skills in English
Proficiency in Microsoft Office 365 and comfort with learning new software
A diploma or degree in Business Administration, Travel and Tourism, Aviation, or Hospitality is an asset
A proactive, solutions-oriented mindset with strong troubleshooting skills
Ability to make quick decisions and adapt in real-time
Driven by excellence with a desire to keep learning and improving
A strong team player who can also work independently in high-stakes situations
Positive energy, professionalism, and a “take on the world” attitude
Apply Now
We believe in redefining what it means to serve others. Our mission is to create moments that matter. To Be Legendary is to lead with intention, care deeply about the details, and make every client feel seen, valued, and delighted.
If this speaks to you, we invite you to apply with your resume and a short cover letter. We’d love to hear what Be Legendary means to you—or a story where you went above and beyond to create a meaningful moment for someone else.