About AlayaCare:

About the Role:

A Day in the Life:

Provide advanced configuration support and issue resolution for EVV and billing workflows.
Guide customers through environment setup, QA, testing, and training.
Advise clients and manage complex escalations to ensure project success.
Develop scalable configurations and contribute to documentation and training content.
Investigate and resolve EVV and claims errors.
Monitor trends to support EVV workflow compliance.
Support state certification processes and track evolving regulations.
Collaborate with Product and RCM teams to shape the platform roadmap.
Mentor Managed Services Specialists, supporting them through discovery and escalation processes.
Contribute to internal process improvements and quality assurance.

What You Bring to the Team:

4--6 years of experience in RCM and/or home healthcare.
2 years of Medicaid EVV experience.
Bachelor's degree in a related field.
Strong communication, analytical, and problem-solving skills.
Ability to manage multiple priorities and work independently.
Proven expertise in workflow compliance and documentation.
Deep understanding of the AlayaCare platform is an asset.

Location and Travel Requirements:

What Makes AlayaCare a Great Place to Work:

Recognized as one of Canada's Top Growing Companies and a Deloitte Technology Fast 50™ awardee.
Equity in a well-funded, high-growth company.
Hybrid working model with modern office spaces.
Virtual and in-person social events.
Comprehensive group benefits including telemedicine.
Health, wellness, and development expense program.
Parental leave top-up program.
Flexible vacation and Wellness Days.
Paid Volunteer Time Off.
Career growth and learning opportunities.
A culture of transparency, collaboration, and innovation.

Better outcomes, better belonging Our team members are uniqu e---l ike our products and the customer groups that we service. AlayaCare employees bring different strengths, perspectives, and experiences to their roles and to our products that enable better care. We are committed to offering a people-centric culture where all employees belong and feel heard. Having a pulse on our employee feedback is important to us as we aim to continuously evolve Diversity, Equity, Inclusion, Belonging, and Accessibility within AlayaCare's policies, total rewards offerings, discussions, learning \& development programs, and community partnerships. All qualified applicants will receive equal consideration. If you require accommodation as part of the recruitment and selection process, please reach out to talentacquisitionteam@alayacare.com . Please note, we do not accept unsolicited headhunter or agency resumes.

AlayaCare

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