Join Our Team at Benji Pays! At Benji Pays, we're on a mission to revolutionize accounts receivables automation and how businesses get paid, and we're looking for passionate individuals to join our growing family. If you want to work in an environment where innovation thrives, real problems are solved with a big impact on customers' lives, and your talents are valued over titles, then you might be the perfect fit for us.

What is Benji Pays? Benji Pays is a leading provider of automated accounts receivables solutions, designed to help businesses streamline their financial operations and improve cash flow management.

Our success is driven by our commitment to innovation, excellence, and creating an amazing customer experience from sales to support. Benji Pays offers businesses the technology and tools they need to automate their accounts receivables processes, reduce manual errors, and gain valuable insights into their financial health. With a robust platform that integrates seamlessly with existing systems, we empower businesses to optimize their operations and achieve greater financial efficiency.

You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.

Our Core Values At Benji Pays, our core values shape everything we do: Integrity - We believe in doing the right thing, always. Consultative - We listen and provide expert guidance. Solve Real Problems - We are dedicated to finding effective solutions. Get Stuff Done (GSD) - We are proactive and results-oriented.

What We’re Looking For We are looking for a technically skilled Merchant Support Specialist to join our team. In this role, you will troubleshoot technical issues, help customers resolve challenges, optimize their workflows, and maximize the value they get from Benji Pays. You will play a key role in providing technical support, ensuring a seamless experience with our platform, and onboarding new customers. Your expertise will contribute to improving internal systems and continuously enhancing our support processes and onboarding. If you enjoy problem-solving, digging into technical issues, and helping customers succeed, we’d love to hear from you!

Key Responsibilities Provide timely and effective technical support to customers through various channels (email, phone, chat). Troubleshoot and resolve customer inquiries, issues, and complaints efficiently, ensuring a seamless experience. Escalate complex Tier 3 issues to the appropriate teams and follow up to ensure resolution. Assist in developing and refining customer support and onboarding processes and systems to improve efficiency. Contribute to the creation of support documentation and resources to enhance customer self-service options. Onboard new customers, ensuring a smooth transition and successful adoption of the product. Build strong relationships with customers to understand their needs and provide tailored solutions. Conduct regular check-ins with customers to ensure they are maximizing the value of the product. Monitor customer health and proactively address any potential issues to improve retention and satisfaction.

What You Bring Passionate about helping customers and providing exceptional service. Ability to think critically and solve problems efficiently. Strong troubleshooting skills and attention to detail. Prior experience with merchant accounts, onboarding new merchants, payment gateways, and underwriting processes, including merchant underwriting or application review, is highly desirable. Clear and concise communication skills, both written and verbal. Ability to convey complex information in an easy-to-understand manner. Collaborative and able to work well within a team environment. Willingness to share knowledge and support colleagues. Takes initiative and is proactive in identifying and addressing customer needs. Strong work ethic and ability to work independently. Ability to see the big picture and understand the long-term needs of customers. Strategic thinker with a growth mindset. Knowledge of accounting and related computer systems. Ability to quickly learn new technologies and systems. Bonus! An understanding of SMB needs and invoicing.

Nice to Have’s Familiarity with QuickBooks and/or Xero is highly desirable. Consulting experience. Extra bonus if you are bilingual - English & French.

Perks! Mentorship by industry veterans with a proven track record of success in funding and scaling software companies, creating endless career opportunities. Flexible Work Environment with a world-class office in downtown Vancouver for those seeking a hybrid experience and top-of-the-line hardware and equipment for an ideal working environment, whether at home or in the office. Health Care Spending Account assisting you and your family with your most important health needs. Unlimited Flex-Time Policy allowing for a healthy work-life balance.

Work-Life Balance We value our employees and understand that to be at your best, you need a healthy work-life balance. Our teams work on a hybrid model, out of our Vancouver hub twice a week. We are committed to providing the flexibility you need to thrive.

Our teams stay connected throughout the day, ensuring you always feel part of the community, no matter where you are working from.

Exceptional Opportunities Are Rare Benji Pays is not your typical software company. When we hire you, we are not just offering you a job; we are committing to investing in you and your long-term career. You'll help shape how this innovative company operates and make a genuine impact on the future of our people, product, and clients.

We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank you for your interest; however, only successful applicants will be contacted.

Benji Pays

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Technical Support Specialist (Merchant Payments)