Join a Team That's Passionate About Making Lives Better!

As a Collections Agent, you will be responsible for contacting customers to collect outstanding debts, negotiate payment arrangements, and maintain accurate records of interactions.

Compensation: Starting at $17.50 per hour (approximately $36,000 per year)

What You'll Do

Contact customers via phone, email, and mail to collect overdue payments
Negotiate payment plans and settlements with customers to resolve outstanding debts
Document all customer interactions and payment arrangements accurately in the system
Follow up with customers to ensure payment agreements are upheld
Collaborate with other team members to develop strategies for improving collection efforts
Provide excellent customer service while adhering to company policies and regulations

What We're Looking For Location

This is a hybrid opportunity and requires ability to work onsite from our Barrie office located at 55 Mulcaster Street in Downtown Barrie

Shift Availability

Ability to work full-time (40-hours per week) year round.
Flexible availability as shifts will be a mixture of mornings, afternoons and weekends

Work Experience

Previous experience in customer service is required
Previous experience in call center environment or finance related field is an asset

Skills \& Abilities

Excellent Communication Skills: You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing.
Positive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.
Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.
Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.
Adaptability: Able to adjust to new systems, processes, and customer needs.
Team Player: A collaborative spirit who enjoys working with others to achieve common goals.
Tech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.
Willingness to Learn: Open to ongoing training and development to grow in the role and with the company.

Why Join Us?

Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity \& Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in people's lives!

Get to Know Us Better!

Twitter \& Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website -- https://www.billgosling.com/careers

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need -- just let us know.

Bill Gosling Outsourcing -- Where your career thrives!

Bill Gosling Outsourcing

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Hybrid Collections Agent