We are proud to have been awarded as one of BC’s Top Employers for 2024 and one of Canada's Top Small & Medium Employers for 2024.

Since becoming SaaS based, Binary Stream has more than tripled in size through sustainable growth and now has employees in India, Europe, United States and all over Canada with our Head Office in Burnaby, British Columbia. With our recent growth, we’re still small enough that people can make a big impact here and really see the results of their efforts on a regular basis. Having a great culture based on our values of Team, Innovation, and Growth, we work together and win as a team by collaborating and supporting each other to achieve individual, team based and companywide goals.

Binary Stream Software was founded just over 20 years ago by our CEO who is passionate about people, culture, and products. Binary Stream is an award-winning, Microsoft Gold certified partner that develops enterprise-grade software to enhance Microsoft Dynamics 365. We are a diverse and inclusive team who care about each other and work collaboratively to produce high quality software solutions.

We are seeking a Technical Writer who is currently enrolled in a Co-op Program or a recent graduate looking for an internship starting in June for an 8-month contract. Reporting to the Director of Development, Professional Services & Support, you will support the creation of user and training guides for new module releases, collaborating with multiple teams. This position is ideal for someone eager to enhance their skills and advance their technical writing experience in a dynamic team environment.

Primary Location: Burnaby, BC (Head Office) Remote Work Eligibility: Open to candidates within Canada. Note: Unfortunately, remote opportunities outside Canada or without a valid work permit are not available at this time.

During this Technical Writing co-op/internship you will be responsible for:

Documentation Standards Follow documentation standards for style, grammar, and structure. Assist in writing and updating user guides and training materials for our solutions. Support the creation and refinement of training guides for Professional Services. Team Collaboration Collaborate with development, support, and professional services teams. Support the release of new modules within our solutions and publish release documentation within the product. Process Management Help maintain and improve processes and tools for creating user documentation. Assist in managing documentation changes and updates. Communication and Quality Participate in initiatives to enhance written communication skills within the team. Assist with periodic audits of product documentation and user interfaces, and report on quality. Performance and Product Knowledge Assist in reporting on key performance indicators (KPIs) for user documentation. Support efforts to improve documentation development processes. Develop a basic understanding of Binary Stream products.

Skills and Experience: Enrolled in a co-op program or a recent graduate in Computer Science, Business, Arts, or a related field. 1-2 co-op terms or 1 year of experience in technical writing, content writing, marketing, or a related field. Completed communication/writing courses, including technical writing courses. Strong communication and writing skills, with beginner skills in writing and reviewing documentation and presentations. Basic to intermediate knowledge of MS Office, including Word, Excel, and PowerPoint. Strong ability to maintain document standards for consistency, style, and clarity. Technical acumen and familiarity with software development concepts. How You Can Stand Out: Familiarity with RoboHelp, MadCap Flare, or a comparable tool for managing online help content. Experience writing user documentation. Financial ERP and/or accounting experience.

Compensation Wage: $25 - $33 per hour.

Connect with Us: Ready to learn more? Our hiring team looks forward to learning more about you and sharing more about our approach to competitive pay and benefits here at Binary Stream.

What makes Binary Stream a great place to work? Pay and benefits matter Wellness and work life balance is prioritized We work to support your growth Hybrid work environment Our CEO leads by example and truly cares about employees Culture of respect, integrity, continuous improvement, and transparency Monthly team outings which have recently included: our company picnic, we chartered a yacht, went to a lacrosse game, and like to stay active by hiking, playing disk golf and ultimate frisbee to name a few!

Who are we as individuals? We are driven and passionate to succeed We are team players We are hungry and humble to learn and improve We have high integrity and accountability We are resilient, data and value driven We are openminded and collaborative

Ready to join our global growth journey and propel your career forward? Apply now.

Binary Stream Software Inc. is an equal opportunity employer and as such, we are committed to diversity and inclusion in the workplace. All qualified applicants receive consideration for employment without regard to age, race, color, sex, sexual orientation, national origin, disability, religion, or any other protected characteristic as outlined by law.

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Technical Writer Internship/Co-op