Job Description: In this role, you will:

Develop overall technical knowledge and understanding on QNX Sales process
Respond to and resolve user issues, including the administration and troubleshooting for users from Sales, Marketing and Services
Identify common issues and work with the internal SF and IT Teams to resolve proactively
Manage data loads and the routing of manual workarounds
Maintain personas in Salesforce for all Sales Users
Assess and report on user support efficiency and KPIs
Provide training and training documentation to users
Manage the on- and offboarding of QNX users
Assist the business with advanced Salesforce reports and dashboards
Document processes in Salesforce and look for continuous ways of improving them
Own User Acceptance Testing for Salesforce features and coordinate feedback from end users
Strive for best practices, agility and strong user adoption of best practices and change processes

What you will need:

Experience working as a CRM Analyst with extensive knowledge of Salesforce (Sales, Services and Marketing Cloud)
Proven skills in Salesforce administration, functional design and best practices
Proficient with MS Excel/Tableau including for data analysis
Good working knowledge of Lean Data
Strong organizational, verbal and written communication skills
Ability to work cross functionally, across all organizations and hierarchy levels
Display a 'can do' and customer first attitude
Be able to prioritize requests and work in a dynamic environment
A high level of energy, enthusiasm, and commitment to performance and learning new skills
Bachelor's Degree with a Business / IT / Quantitative focus preferred
Salesforce Certified Administrator
Salesforce Certified Business Analyst

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