About Boomi And What Makes Us Special

How You'll Make An Impact

Creating an Amazing Culture and Building Customer Love are two of our most strategic values at Boomi. The Boomi Customer Success team lives and breathes these values every day. A critical element of Boomi's strategy is helping our customers accelerate their time to value and expand their relationships with Boomi. This is a key differentiator for us and we believe that our customers deserve a unique and exceptional experience. When we do this well, our customers succeed and Boomi succeeds by increasing our renewal and growth rates.

We seek energetic and highly productive CSMs for our ever-growing customer base. You will work with a large portfolio of customers to proactively launch and drive adoption and act as the voice of your customers internally at Boomi. You are relentless and dedicated to orchestrating high-value engagements including adoption, implementation, value creation, business reviews, roadmap alignment, and documenting measurable outcomes for our customers.

What You'll Do

Develop and maintain a deep understanding of our customer's business objectives, challenges, and opportunities and help deliver value-driven engagements
Identify, design, and being able to achieve the customer's goals in a short-term relationship
Maintain a deep understanding of our platform and make recommendations on how customers can use it to accelerate their business objectives
Deliver proactive and reactive customer success motions through touchpoints that require product knowledge, joint planning, problem-solving and ability to multi-task
Collaborate with internal teams, including sales, services, support, and product to ensure adoption as well as mitigate any adoption risks
Track and report on key metrics related to customer engagement, adoption, satisfaction, and retention
Proactively identify opportunities to expand the usage of Boomi products and services within existing customer accounts

The Experience You Bring

3+ years of experience working as either Success Manager, Technical Consultant, Architect, or in other roles with a project, delivery, or technical account management focus
Experience working with a large portfolio of customers (+100) and being able to manage multiple accounts at different stages in the life cycle.
Excellent ability to understand and communicate complex business and technical subjects to both technical and non-technical audiences
Ability to actively listen to customers and translate their business needs into personalized consultation
Proven business and technical acumen to proactively identify customer needs and implement success, adoption, and outcome realization plans
Have a data-driven and analytical mindset to prioritize, manage, and deliver multiple tasks and initiatives simultaneously
Technical proficiency and a strong understanding of cloud-based software solutions
Develop, test, and iterate on scaled playbooks and engagement strategies
Impeccable verbal and written communication skills as well as customer-facing experience

Desirable Requirements

1-2+ years of working as a Customer Success Manager for a SaaS or a cloud-based platform
Experience in iPaaS, Automation, or Data/Application Integration space
Experience with Customer Success Management tools like Gainsight, Totango or ChurnZero
Nice to Have Language Skills - Japanese, Mandarin, French, German

Compensation

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to ******@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.

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