The Member Experience Team is comprised of team players who are passionate about our members’ experiences and ready to support daily banking and engage with our members to act and refer opportunities to our key stakeholders. Have a keen eye for details as well as strong organizational and time management skills, and the work hard to create a positive first impression and model exceptional service delivery at every member interaction? This may be the team for you!

Member Experience Activities

Completes all member transactions including daily banking and account maintenance accurately and efficiently

Participates in activities supporting the expansion of the member relationship by seeking opportunities to support sales and profitability goals including cross-selling and providing referrals for all BVCU products/services as well as 3rd party providers Provides current members and potential members with suggested products and services through identifying and analyzing member needs, including discussing features and benefits and processes appropriate documentation based on policies and procedures Maintains discretion and confidentiality to respect members’ privacy

Operational and Administrative Activities

Adheres to BVCU policies, processes, and procedures for all daily, monthly, quarterly, and annual duties and operations

Processes all cash and non-cash member transactions, including cash handling and end-of-day balancing

Receives and processes cash and cheques for deposit/withdrawal

Supports the overall operations of the branch, including opening and closing procedures and related records Performs internal auditing Conducts full-cycle auditing and reporting Teamwork

Participates in a positive, collaborative work environment that encourages pride, teamwork, and mutual respect

Participates in training and development programs provided by internal and external resources Actively participates in community events that are sponsored by BVCU

EDUCATION, EXPERIENCE & QUALIFICATIONS: Grade 12 diploma or equivalent Superior customer service skills with previous sales experience Excellent verbal and written communication skills Previous cash handling experience is an asset! Proven computer skills, including MS Office computer applications; DNA is an asset Good critical thinking, problem solving, and multi-tasking skills; keen attention to detail Self-starter with the ability to work in team environment with confidential information

Good investigative skills for uncovering needs for members to support business growth

Committed to continuous learning and development

THE FINE PRINT: This position is on-site in Canmore, Alberta Working Hours: Monday – Friday 8:45 am to 5:15 pm Must be bondable and have legal authorization to work in Canada on a full-time basis for anyone other than current employer

APPLYING WITH BVCU: BVCU is strongly rooted in the communities we serve and have built considerable success by delivering exceptional service and products to our members to help built a strong financial future. We take great pride in the communities and are committed to helping them thrive. Total compensation includes vacation, RRSP program, and benefits, including an HSA.

At BVCU, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, and all other characteristic protected by law. We believe that diversity and inclusion is critical to our success, and we seek to recruit, develop, and retain our talent from a diverse candidate pool. The credit union reserves the right to change job accountabilities and responsibilities as business needs dictate.

BVCU thanks you for your application, but we will only be contacting successful applicants. Online applications only.

Bow Valley Credit Union

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Member Experience Team