About Brenlo Ltd.

For over 30 years, Brenlo Ltd. has been the premier manufacturer of custom wood mouldings, trim, and doors, recognized for our craftsmanship and commitment to quality. We take pride in providing high-end, custom solutions that meet the unique needs of our customers. Our reputation is built on precision, reliability, and outstanding customer service.

At Brenlo, we foster a collaborative and results-driven work environment where employees are empowered to take initiative and contribute to our success. As we continue to grow, we are looking for talented individuals who share our passion for excellence and want to be part of a dynamic team.

Role Overview

The OSR Support Representative plays a key role in ensuring smooth communication and coordination between our customers, outside sales representatives, and internal teams. This position is responsible for processing and verifying customer orders, coordinating deliveries, maintaining accurate records, and ensuring a seamless order experience from start to finish. A strong sales mindset is critical, as this role also includes identifying opportunities to upsell and expand customer purchases.

The ideal candidate is highly organized, detail-oriented, and able to quickly learn product codes, SKUs, and internal processes to maintain efficiency. Strong accuracy in data entry and the ability to manage multiple tasks in a fast-paced environment are essential.

Primary Responsibilities

Process orders submitted by outside sales representatives, ensuring accuracy and completeness.
Work with operations to coordinate delivery schedules and logistics.
Verify CAD drawings and confirm all order components are complete before finalizing.
Review and ensure all quotes are signed, accurate, and ready for processing.
Charge deposits and convert quotes into orders while ensuring all paperwork is properly documented.
Quickly learn and apply product codes, SKUs, route codes, and internal systems to process orders efficiently.
Separate orders in a way that allows for efficient shipping coordination.
Act as the primary liaison between sales representatives and internal teams to resolve any order-related issues.
Maintain and update customer information in the system for accurate record-keeping.
Identify and act on opportunities to upsell additional products and services to maximize sales.

Skills \& Qualifications Required

Strong accuracy and attention to detail in data entry and order processing.
Ability to quickly learn product codes, SKUs, route codes, and internal software programs.
Excellent customer service skills with the ability to respond quickly and effectively to customer concerns.
Sales mindset with a proven ability to upsell and maximize revenue.
Experience in processing sales quotes and orders while maintaining attention to detail.
Excellent interpersonal skills to build strong customer relationships and represent Brenlo with professionalism.
Ability to multitask and prioritize workload in a high-volume environment.
Strong communication skills to collaborate effectively with internal teams, including accounting, operations, and sales.

Measures of Success

Efficient and accurate order processing with minimal errors.
Quick adaptability in learning and using internal codes, systems, and processes.
Low rate of customer complaints or order errors.
High customer satisfaction and retention.
Success in upselling and increasing order value.
Timely resolution of order-related issues.
Adherence to Brenlo's processes and sales procedures.
Clear and professional communication with customers and internal teams.

We encourage individuals from all backgrounds to apply, including women, visible minorities, Indigenous peoples, persons with disabilities, and individuals of any sexual orientation or gender identity.

Brenlo Custom Wood Mouldings & Doors

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