Job Summary: • Installs, maintains and services company and/or multi-vendor equipment at customer locations in response to assigned service calls within established service level agreement timeframes. • Demonstrates intermediate customer service communications skills to maintain positive customer relations (internal and external). Essential Functions/Key Responsibilities: • Installs, maintains and services assigned equipment at customer locations. • Performs diagnostics and testing of ATMs to ensure performance SLAs and Service quality meets/exceeds established specifications. • Proactively enlists the assistance of more experienced technicians, lead technicians, and/or technical support when required to resolve complex problems. • Utilizes the Burroughs Process (PAIR-CPR) to deliver high-quality service. • Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. • Takes responsibility for potential or desired follow-up services or problem escalation. • Maintains parts inventory with high degree of accuracy. • Maintain service keys in secure manner. • Provides encouragement and assistance to less experienced technicians when required to resolve certain complex problems as well as improve the skills of the less experienced technician. Knowledge, Skills and Abilities: • Technical o Understands and executes written and oral instructions. o Possesses Intermediate PC skills - Capable of copying/saving files, configuring network settings, loading software o Ability to operate a multi-meter to measure voltage, amperage, and resistance. o Ability to successfully complete training on electro-mechanical equipment serviced in geographical territory. o Must have valid provincial driver’s license and maintain “approved” driver status and/or a clean driving abstract to Burroughs’s satisfaction; have and maintain a reliable vehicle with appropriate insurance, if driving own vehicle; or maintain company vehicle according to established schedule and policies o Capable of providing clear description of issues to tech support for research and resolution options. o Ability to operate basic hand and power tools. • Behavioral o Builds Trust o Problem Solving o Communications o Customer Service o Team Orientation/Collaboration o Quality Orientation/Attention to Detail Education and Experience: • 2+ years of experience servicing electro-mechanical equipment. • Must hold a valid provincial driver’s license with clean Driver’s Abstract. • High school diploma or GED • Some technical school training preferred, but not required. • Demonstrates an intermediate mechanical, technical, electronic skill set. • Holds certifications/passed training and has demonstrated proficiency servicing certain vendor equipment serviced in geographical area. Physical Requirements and Working Conditions: • The Service Technician operates in field service environment covering customer/client locations in designated districts. • Client locations can include both indoor/outdoor environments where technicians can be exposed to varying weather conditions • Travels by car to various assigned customer locations. • Must be able to work a flexible work schedule. Hours may include mornings, evenings and weekends as required to meet the needs of our customers. • Overtime may be required on occasion. • Ability to operate and climb on a step ladder