What You'll Be Doing (Key Responsibilities)

Define product vision and strategy for Calabrio's Business Insights offering. Accelerate transformation with AI.
Backlog and roadmap management to drive high velocity releases with high quality
Lead competitive analysis and be the subject leader for intelligence of the competitive offerings and marketspace.
Collaborate with cross-functional teams, including engineering, UI/UX, and go-to-market (GTM) to translate product strategy into detailed requirements, prioritizing features and functionalities.
Work with customers and partners, leveraging their feedback to refine products and influence positive outcomes.
Be adept at translating high level strategic vision into detailed execution.

Success Criteria:

Strong background in Business Intelligence with strong understanding of Cloud Data Architecture, data visualization, business dashboards and BI tools like Power BI, Tableau, QuickSight
Experience in B2B Product Management
Experience and understanding of WFM and/or Conversational Intelligence is a huge plus
Strong analytical and problem-solving skills
Knowledge of contact center operations and workforce optimization is preferred
Experience with one or more of the following types of products or tools:
WFM, ACD, IVR and related technologies
Performance management and evaluation solutions
CRM, Customer Success and Support solutions
Database and Data Warehouse solutions
Business Intelligence platforms
Reporting technologies

Requirements

3 years in Product Owner, Product Manager or Business Analyst role
Experience with Agile \& Scrum techniques and methodologies
Experience working with B2B SaaS applications
Experience working with Business Insights or Analytics

Benefits

Global team recognized for their passion for innovation.
Innovative product culture and project exposure.
Training and development from industry-leading experts.

Our Power is Our People Our Core Values: Relentless Innovation:

Customer Obsessed:

Results Matter:

Ignited by Our Diversity:

About Calabrio:

Awards \& Accolades:

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

Calabrio

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