Position Posting

Visitor Service Attendant

(1 Position Available)

Term of Employment:Part-time, ContinuingRate of Pay:Band 1: $21.64 - $23.64 per hour (Subject to CUPE 1015 Agreement)Location:Servus Sports CentreDuties:

The Visitor Service Attendant (VSA) meets, greets, and directs the facilities patrons and visitors, either in person, or by telephone.

Duties

Perform a variety of customer service functions, including performing initial greetings, answering and forwarding calls, checking facility users in and out, and issuing passes to various recreational services.
Provide specific recreational information to the general public, including answering questions about programs offered, suggesting appropriate programs for the individual’s needs, explaining rules, regulations, programs fees and schedule to first time users and providing directions as necessary in person or over the phone
Collects money, issues receipts and accounts for all money received
Demonstrate a positive attitude through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to patrons.
Maintain a clean and safe facility.
Responsible for daily cleaning of gym equipment and managing the fitness centre laundry
Provide back-up for the Programming and Events team when needed.
Promote recreation facility and program usage through customer service acting as advocate for usage
Exercise initiative and independent thinking in promoting activities and suggesting appropriate services
Maintain positive interaction with customers of all ages, backgrounds, and abilities
Maintain cooperative working relationship with other department’s staff or internal customers as well as with tenants
Use computer programs available to edit and print recreational facility notices, signs and posters material
Respond to questions and comments from the public in a timely and courteous manner
Communicate and coordinate with appropriate staff members and supervisor to maximize effectiveness and efficiency of interdepartmental operations.
Operate standard office equipment including copier, fax, filing systems, phones, cash register, and computer.
Communicate materials and supplies inventory and maintain an organized work environment
Sort and file documents and records
Shadow and train part time and seasonal staff
Work in compliance with OH&S acts and regulations.
Use personal protective equipment and clothing as directed by the employer
Report workplace hazards and dangers.
Act as a safety advocate in emergency situations and follow Emergency Response Plan

Other

Other related duties as required.

Schedule:

Working hours are anytime Monday to Sunday 5:00 am –10:30 pm with the occasional requirement to work overtime shifts depending on operational needs.Qualifications:

Flexibility to work daytime, evening and weekend shifts is required
Previous experience in cash handling and customer service.
Neat in appearance and in good physical condition
Excellent written and oral communication skills.
Proven ability to effectively and tactfully deal with the public
Possess basic computer skills
The ability to lift 20kg (45lbs)
Completion of a valid Standard First Aid–CPR C certificate is considered an asset

Pre-Employment Requirements:

Satisfactory Criminal Record Check with a Vulnerable Sector Check
Successful applicant must provide proof of qualifications
Applicants with international education will be required to include an Academic Credential Assessment with application

Closing Date:June 4, 2025Posting Type:Internal & ExternalApplication Information:The City of Lloydminster is an equal opportunity employer. If you have questions or require further information on this position, please contact us. All applications must be sent to the Employee Relations team and received by the closing date.

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Visitor Service Attendant