At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: Ce que nous offrons: Un environnement décontracté et collaboratif au sein d’une équipe vraiment cool! • Une culture axée sur le développement personnel où les opinions et les idées sont valorisées. • Une voix et une influence significative sur les décisions techniques. • Développement professionnel y compris « lunch & learn » régulier en équipe et accès aux formations sur LinkedIn Learning • Activités sociales: dîner avec collègues, barbecues, 5 à 7 etc. • Horaire 9-5 ou 10-6, conciliation travail-famille, • Cinq (5) journées personnelles/maladies • Régime d’assurance collective avantageux (avec un PAE) • Régime de retraite : REER collectif avec contribution patronale • Des équipements et des outils à la pointe de la technologie Qui sommes-nous? Prospects by Cotality offre deux des outils de productivité et de marketing les plus essentiels sur lesquels les agents immobiliers dépendent tous les jours: un CRM immobilier et de la recherche immobilière mobile. Notre CRM facilite la croissance des affaires des professionnels de l'immobilier. C'est un outil indispensable qui gère plus de 900 millions de relations clients. Notre outil de recherche mobile immobilière permet aux courtiers, à leurs prospects, aux acheteurs et aux vendeurs d'accéder à plus de 22 millions d’inscriptions immobilières à partir de leurs téléphones et tablettes. Nous avons plus de 300 000 utilisateurs uniques en Amérique du Nord et ce nombre continue d’augmenter rapidement! Si vous êtes prêt à rejoindre une équipe dynamique qui développe des solutions logicielles innovantes pour le secteur immobilier, contacteznous ! Vos responsabilités: Fournir une assistance professionnelle à nos clients par téléphone et courrier électronique afin de: Résoudre tout problème technique de niveau 1 lié au logiciel Offrir un service à la clientèle exceptionnel Fournir des informations sur nos produits et services Fournir des informations sur nos promotions Fournir des informations sur la facturation Fournir des suggestions sur la manière dont les utilisateurs peuvent tirer profit de nos produits de façon optimale • Effectuer des tests sur nos produits pour s'assurer que nous résolvons efficacement les problèmes potentiels. • Garder à jour la base de données Offrir du support à notre équipe de développement en effectuant des tests sur les nouvelles fonctions de nos produits et sur les corrections de bogues ------------------------------------------------------------------------------------------------------------------------------- What we offer: A casual and collaborative work environment within a cool team! A culture focused on personal development where opinions and ideas are valued Social activities: lunch with colleagues, barbecues, Happy Hours, etc. Hybrid work, work-life balance Equipment and tools at the cutting edge of technology Possibility to transfer into a permanent position Who are we? Prospects by CoreLogic offers two of the most essential productivity and marketing tools that real estate agents rely on every day: real estate CRM and mobile real estate search. Our CRM makes it easy for real estate professionals to grow their business. It's an indispensable tool that manages more than 900 million customer relationships. Our mobile real estate search tool allows brokers, their prospects, buyers and sellers to access over 22 million real estate listings from their phones and tablets. We have over 1,000,000 unique users in North America and that number continues to grow rapidly! If you’re ready to join a dynamic team developing and innovating premium real estate software solutions, contact us! Your responsibilities: Provide professional assistance to our customers by phone and email: Resolve any level 1 technical problems related to the software Offer outstanding customer service Provide Information on our products and services Provide suggestions on how users can best benefit from our products Carry out tests on our products to ensure that we are effectively troubleshooting potential issues. Ensure that mobile synchronization systems configurations are done with our clients Job Qualifications: Exigences: 2 ans et plus d’expérience en service à la clientèle, soutien technique et applicatif Connaissances des systèmes de Microsoft® Windows® environnement PC, courriels ...etc. Excellente aptitude de communication en FRANÇAIS et en ANGLAIS à la fois verbale et écrite Facilité et rapidité d’apprentissage Capacité à gérer son stress dans un environnement dynamique Posséder d’excellentes qualités relationnelles Atouts: Connaissance du milieu immobilier ---------------------------------------------------------------------------------------------------------------------------------- Must-Haves: Computer support training/diploma OR 2+ years of experience in customer service, technical support and applications.•Knowledge of computer systems (Windows and Mac) as well as mobile systems (iOS and Android)•Excellent communication skills in French and English both verbally and in writing•Ability to learn quickly and easily•Ability to manage stress in a dynamic environment•Excellent interpersonal skills Assets: Knowledge of the real estate industry Thrive with Cotality At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life. Highlights include: Time off: Generous vacation accrual and 11 paid holidays, plus well-being and volunteer time off. Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend. Health: Extended Healthcare and Dental plan with mental health and wellness support offerings. Retirement: Registered Retirement Savings Plan (RRSP) with company match. Financial Perks: $500 annual well-being stipend Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more! Click here to see a comprehensive list of our benefit offerings. Cotality's Diversity Commitment: Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences. Equal Opportunity Employer Statement: Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability. Cotality maintains a Drug-Free Workplace. Please apply on our website for consideration. Privacy Policy Global Applicant Privacy Policy By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide. Connect with us on social media! Click on the quicklinks below to find out more about our company and associates Looking for a Remote role? Please navigate to "location" and filter on desired country under the "locations". ex: United States, Canada, United Kingdom, India Are you ready for a career with Cotality? We have some exciting news to share with you, CoreLogic will now be called Cotality! Our new brand reflects our commitment to delivering innovative solutions and building deep relationships. Speaking of fresh starts—if you’re thinking about making a change, and you’re someone who wants to work for a growing company with a people-first culture which has earned us Great Place to Work recognitions in six countries, apply today! Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. If you need reasonable accommodation to complete the on-line application, please contact Talent Acquisition at careers@cotality.com or 1-866-224-2086. Please include the following information in your email: The specific accommodation you’re requesting to complete an employment application the position you are applying for (job title and/or job number) Do you represent a third-party organization supporting individuals with disabilities? You can contact us at careers@cotality.com. Please allow up to three business days to receive a response. Please include the following information in your email: Your organization’s name Organization’s location(s) Brief description of your need Cotality is aware of schemes involving fraudulent job postings on third-party employment search sites and/or individual(s) or entities claiming to be employees of Cotality. Those involved are offering fraudulent employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Cotality or a Cotality recruiter, please contact Cotality at careers@cotality.com. Please be advised that all legitimate correspondence from a Cotality employee will come from "@Cotality.com" or "@CoreLogic.com" email accounts. Cotality will not interview candidates via text or email. Our interviews will be conducted by recruiters and leaders via the phone, zoom/teams or in an in-person format. Cotality will never ask candidates to make any type of personal financial investment related to gaining employment with the Company. Please click here to view the Cotality Applicant Privacy Statement. By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.