Business Development Manager - Greater Toronto Area

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Position Overview

The Business Development Manager is responsible for identifying, growing, and managing a portfolio of new clients to ensure the growth and success of the organization. This position will oversee and conduct client relationship management, solutions selling to qualified leads, developing and presenting proposals, and ensuring the successful delivery of Encore's services. The Business Development Manager performs a lead role in client interactions prior to sale with support from the Project Manager or Lead Technician. Following the sale, they perform a support role in client interactions. This position reports to the RVP, Industry Relations \& Business Development, Canada.

Key Job Responsibilities

Business Development

Know the market well to find, qualify, and convert prospects into confirmed business.
Develop creative solutions to drive business growth.
Actively build and maintain a pipeline of ongoing opportunities \& leads.
Mine existing customers for other opportunities and revenue.
Explore partnership opportunities with a variety of event industry suppliers and groups.
Partner with clients to have an absolute understanding of their event goals.
Build rapport/relationship with clients to understand their event pain points.
Advance the sales of our Strategic Services (Décor, Scenic, Creative, etc).
Determine whether any emergent solutions can be leveraged to drive incremental value and impact for client event.
Develop and propose solutions that achieve client goals.
Qualify leads from various sources including websites, marketing campaigns, and other team members.
Engage team members across sales, marketing, project management, and leadership to incorporate and draw from their expertise.
Establish solid relationships and trust with existing clientele.

Client Management

Operate as a key point of contact for any matters specific to their customers (in conjunction with Project Manager).
Build \& foster customer loyalty by finding opportunities to wow the client.
Understand and document customer business strategies, priorities, and goals.
Resolve customer issues and ensure their high levels of satisfaction through prompt responsiveness and focus on detail.

Project Oversight

Engage with production/operations for technical assistance, design, and tailored customer solutions.
Provide routine quality control oversight of the project as required, ensuring client expectations for budget management, creative services solutions, and technical logistics coordination are being met and kept on schedule.

Job Qualifications

Technical College or University Degree preferred.
7+ years of experience within the events industry and/or audio-visual fields is preferred.
Proven ability to manage multiple projects at a time while paying strict attention to detail.
Understanding of social media, digital marketing strategies, search optimization, and e-marketing.
Valid driver's license and access to a private vehicle.
Estimated travel between 40% - 60%.

Competencies

Deliver World Class Service

Hospitality
Ownership

Do The Right Thing

Demonstrates Self-Awareness

Drive Results

Ensures Accountability

See The Big Picture

Decision Quality
Manages Complexity

Value People

Collaborates

Salary Pay Range

$70,000.00 - $80,000.00 Plus Incentives.

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses, or incentives.

Work Environment

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development and Sales

Industries

Events Services

Encore Can

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Business Development Manager - Greater Toronto Area