About Franke We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands. The Franke Home Solutions division is the world’s leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking. About the job As a key contact for our customers, you'll use your bilingual skills to deliver high-quality support and technical expertise. Your day-to-day will include: Providing bilingual (French/English) technical support via phone and email Identifying parts, diagnosing issues, and offering effective equipment solutions Recommending additional products and services through suggestive selling Collaborating with internal teams to resolve issues quickly and professionally Ensuring a positive customer experience through clear communication and timely problem-solving Qualifications Fluency in French and English (spoken and written) — Required Minimum 6 months of customer service or client-facing experience Experience or interest in plumbing or electronics maintenance/repair considered an asset Strong communication, problem-solving, and organizational skills Proficiency in MS Word, Excel Experience with PBS or similar systems considered an asset High School Diploma or GED; post-secondary education 1 year of data entry experience preferred What we offer you Competitive Pay: We offer very competitive base rates Group Health Benefits: Comprehensive health benefits package, including medical, dental, vision, and life insurance. Pension Plan: 9% matching pension plan to help secure your future. Paid Time Off: Paid time off and holiday pay to promote work-life balance. Career Growth: Access to ongoing training and development programs designed to enhance your skills and advance your career. Contact details If you're bilingual, tech-savvy, and love helping people, we’d love to hear from you. Click Apply Now to join a team that values innovation, teamwork, and customer satisfaction. *** Please note that this position has a targeted start date for October 2025. Due to a high volume of applicants, only those selected for an interview or screening call will be contacted. We appreciate your interest and understanding.AODA Franke Kindred Canada is an equal opportunity employer. We are committed to fostering an inclusive, accessible workplace where all individuals are treated with dignity and respect. In accordance with the Accessibility for Ontarians with Disabilitoes Act, we will provide accommodations throughout recruitment, selection, or assessment process to applicants with disabilities. If you require accommodations, please let us know in advance and we will work with you to meet your needs.Franke Kindred Canada is an equal opportunity employer. We are committed to fostering an inclusive, accessible workplace where all individuals are treated with dignity and respect. In accordance with the Accessibility for Ontarians with Disabilitoes Act, we will provide accommodations throughout recruitment, selection, or assessment process to applicants with disabilities. If you require accommodations, please let us know in advance and we will work with you to meet your needs.Franke Kindred Canada is an equal opportunity employer. We are committed to fostering an inclusive, accessible workplace where all individuals are treated with dignity and respect. In accordance with the Accessibility for Ontarians with Disabilitoes Act, we will provide accommodations throughout recruitment, selection, or assessment process to applicants with disabilities. If you require accommodations, please let us know in advance and we will work with you to meet your needs.For more information see:  www.franke.com          Important information for all executive search companies, headhunters and HR consultants The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.