About The Role

hybrid

What You'll Do

Proactively reach out to customers with a minimum of 40 calls per day.
Manage up to 25 hours per week on inbound chat inquiries.
Be responsible for a full sales cycle, driving new customer acquisition by closing in-market FreshBooks plans daily to achieve individual MRR quotas.
Qualify inbound leads generated from support tickets and internal marketing efforts, closing opportunities with new customers or passing them to the Upsell team.
Ensure all administrative tasks and cadences are accurate and up to date.
Effectively utilize Salesforce.com to accurately forecast pipeline creation and pipeline acceptance.
Build and maintain strong relationships with the customer support team and collaborate on customer engagement.
Meet or exceed assigned performance targets, including calls and leads generated per day.

What You'll Bring

Experience in customer-facing roles such as support, sales, hospitality, or communications.
Open to feedback and coaching, with an eagerness to grow as a Tech Sales Professional.
Comfortable with speaking to potential customers.
Strong communication skills to engage effectively with customers and colleagues.
Organized, proactive, and outgoing with a passion for building relationships.
Goal-oriented and motivated by success, with a desire to grow your career in sales and achieve measurable results.
Tech proficiency including writing emails, scheduling meetings, creating slide decks and other technical administrative tasks.

You'll Stand Out If You Bring Experience In

Experience in any type of sales, whether it's door-to-door, cold calling, or other forms of outreach.
Previous experience working with a SaaS company is a plus.
Familiarity with CRM tools such as Salesforce or HubSpot.
Understanding of the financial industry with an interest in data and numbers.

About FreshBooks

🩺 Comprehensive health and wellness benefits. Including a retirement savings program or pension plan matched to your local office, stock options for every full-time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits, fertility and gender-affirming benefits dependent on your region, and more.
📚 Perks that matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your local cluster.
🌱 Working environments to help you thrive. Beautiful office spaces welcome you in Toronto, Amsterdam, and San Luis Potosi. If you don't have access to a FreshBooks office, you receive a home office credit to set up your home office.
🤗 Supportive peer group, mentors, and leaders. We care about each other across the organization and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact.
🚀 Accelerated growth. Comprehensive company onboarding, career development through continuous coaching, training, and learning on the job.

Even if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think FreshBooks is the next step in your career. FreshBooks is an equal-opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success. FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us by phone at 1-416-780-2700 and/or email at accessibility@freshbooks.com.

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