Are you an IT professional looking to make an impact? Join our team as a Senior Systems Administrator and play a critical role in managing and maintaining our IT infrastructure. You will be responsible for the effective provisioning, installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure. This includes ensuring that system hardware, operating systems, software systems, and related procedures are followed. Your role will involve supporting IT team members in executing, testing and rolling out solutions.

Reporting to IT Manager, you will be accountable for the following systems: O365, M365, servers and desktops supporting parking-related IT Infrastructure; Windows Active Directory, Application, patching, provisioning and system monitoring supporting the TPA's IT infrastructure. Responsibilities on these systems include provisioning, backups, patching, support and maintenance.

We offer a dynamic and collaborative work environment, opportunities for professional growth and development, and the chance to work with cutting edge technology and innovative solutions.

If you are passionate about IT and ready to take on new challenges, apply now to join our team!

RESPONSIBILITIES:

System Installation, Configuration and Monitoring

Install, configure and maintain TPA Network infrastructure, CISCO switches, firewall, routers, Meraki devices and other network equipment.
Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), VPN, Firewall, MPLS networks and computer workstations and parking station peripheral network-related equipment.
Install, configure and administer DHCP servers; manage assigned IP/Subnets.
Perform network and server configuration and administration functionalities within TPA environment.
Manage administration of MS SharePoint, Office and Microsoft 365 (Outlook, SharePoint and Teams, One Drive).
Configure related solutions for various project and operational needs.
Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc., in accordance with the TPA's standards and project/operational requirements.
Install and configure systems such as support parking systems infrastructure applications or Asset Management applications.
Perform SAP user administration and maintain integration of all HANA Enterprise Cloud systems.
Implement and maintain PCI-DSS data, software and hardware security procedures.
Perform routine network start-up and close-down and maintain control records.
Complete SQL server administration, performing data backups and disaster recovery operations.
Test and deploy monthly patches and maintain vulnerability management as needed.
Research and recommend innovative and automated approaches for system administration tasks.
Perform daily system monitoring for assigned IT systems, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Perform daily system monitoring of parking infrastructure systems, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
Implement changes to parking infrastructure and parking systems following the change management process.
Upgrade and configure system software that supports parking infrastructure, applications or Asset Management applications per project or operational needs.
Maintain operational, configuration, or other procedures.
Perform periodic performance reporting to support capacity planning.
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
Maintain data center environmental and monitoring equipment.
Implement changes to parking systems following the change management process.
1. System Security
Respond to security monitoring alerts to validate possible intrusions and escalate to management.
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off-site as necessary.
Manage and maintain responsibility for Antivirus systems and Endpoint Firewalls.
Perform regular file archival and purge as necessary.
Create, change, and delete user accounts per request.
1. Internal Support
Provide Level 2 support and escalation for Level 1 IT staff in investigating and troubleshooting issues in various Network and IT related systems.
Provide Level 1 support for Technicians to escalate problems with parking technology.
Repair and recover from network, hardware or software failures. Coordinate and communicate with impacted constituencies.
Provide Level 1 support for Mobile handhelds and printers.
Interpret and/or discuss information with others that involves terminology or concepts unfamiliar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices.
Perform others duties as required.

QUALIFICATIONS:

University degree or college diploma in the field of computer science or information systems or combination of equivalent experience.
MCSA, MCSE, Network , CCNA, CCNP certified.
3-5 years of related work experience managing or implementing parking revenue control systems.
3-5 years' experience proven experience in IT infrastructure and Network administration, SAP and SQL server administration.
Technical knowledge of current network technologies, Server operating systems, hardware, protocols, and standards.
Experience with Parking Technology is an asset.

SKILLS:

Demonstrated ability in solving IT issues and problems.
Demonstrated integrity in dealing with information and issues of a highly confidential and sensitive nature.
Diligent, detail-oriented, and possess a success-driven work ethic.
Demonstrates Commitment to Environment, Health \& Safety: Manages risks to protect the health and safety of employees and the public.

About the Toronto Parking Authority

Toronto Parking Authority (TPA) is the largest municipal parking operator in North America, third largest bike share operator and largest operator of municipally owned EV charging in Canada. At the Toronto Parking Authority, we aspire to create a seamless customer experience that delivers on choice, ease, and speed through the City. We are proud to be a major strategic asset for the City in supporting Toronto's Mobility goals. Our advancements, such as enhancements to the Green P app, the expansion of Bike Share Toronto and establishment of a new systems operating centre reflect our commitment to innovation and service excellence.

Join us in Driving (and Riding and Charging) Last Mile Mobility

We recognize that our people are how we make this happen. It's why we have a company culture that values safety, respect and integrity. We strive to be a great place to work: As an employee, you'll experience professional and organizational growth within a collaborative environment where all our efforts are aligned: to deliver on our vision to become the world's best provider of sustainable parking, bike share and last mile mobility.

Come and experience what it's like to work at TPA, where our Rules of the Road guide us: We will win and celebrate as a team; We are passionate about our customers and stakeholders; We will set targets, keep score and win; We will act with a sense of urgency; and We will be respectful, courteous, and accountable.

We are growing. We are mobility. We are TPA.

About the Application Process

As employees we all share in maintaining a safe environment for customers and visitors and a safe work environment for TPA employees. This environment always promotes and exemplifies our Core Values of Safety Always, Respect and Value Differences, and Act with Integrity.

TPA is committed to equity, diversity, anti-racism and inclusion in the delivery of its services and workplaces. TPA is committed to fostering a diverse workforce that is representative of the community it serves at all levels of the organization, and supports an inclusive environment. TPA welcomes applications from members of groups with historical or current barriers to equity, including but not limited to Black and racialized groups, women, Indigenous peoples, persons with disabilities, people from the LGBTQ(IA2S ) community, and others with the skills and knowledge to productively engage with diverse communities. We seek to maintain our commitment to excellence and recognize that increasing the diversity of our employees supports this objective. We are dedicated to equal opportunity.

TPA encourages applications from all qualified applicants and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources.

TPA has an Employment of Relatives Policy which controls relatives of current employees from being hired, assigned, transferred or promoted into positions where there is a conflict of interest due to relationship. Should you be selected for an interview, you will be asked to disclose the name, relationship and position of any relative who is a current TPA employee.

We thank all applicants; however, only those selected for an interview will be contacted.

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