The Company

Job Description

Responsibilities include: Digital Marketing

Prepare and distribute newsletters, manage mailing lists
Partner with vendors and ensure third-party sites consistently uphold Brand Guidelines
Collaborate with Hamilton HQ, Sales Team, and Brand Manager to develop and implement a digital marketing strategy
Manage SEO (keywords and descriptions) and leverage web analytics (Google Analytics) to drive traffic and engagement
Evaluate media campaign performance and forecast digital marketing efforts, leveraging market research to identify emerging trends and optimize strategies

E-Commerce

Conduct manual checks on pending orders and ensure timely release
Analyze ecommerce metrics to propose strategic, data-driven changes
Oversee and maintain Hamilton's ecommerce product assortment and stock, in collaboration with the Operations team
Update e-commerce site content, highlight new collections, and monitor site traffic to drive engagement. Coordinate with Hamilton HQ on product display, site layout, and copy
Liaise with various departments (Finance, IT, warehouse, etc.) to troubleshoot issues with checkout processes, inventory quantities, price inaccuracies, payment issues, delivery dates, and ensure precise financial and transactional data capture

Customer Support

Manage all inbound e-commerce inquiries via email and telephone, including pre-sales, transactional, and post-sale inquiries

Inventory Management

Coordinate with the Brand Sales Coordinator to reserve appropriate inventory quantities for e-commerce
Liaise with the warehouse and logistics team to follow up on pending orders, shipment address changes, returns, exchanges, and transfers

Profile

Ability to manage customer service cases from inception to completion
Strong sense of tact and diplomacy, with professional communication skills in English (French is a plus)
Flexible and open approach to tasks
Collaborative, able to build relationships with other teams and departments
Energetic and passionate about the brand and company, with an interest in continuous improvement and idea sharing

Professional Requirements

2 years' experience in digital marketing and e-commerce
Bachelor's degree in Business, Marketing, Public Relations, or Communications
Understanding of the digital shopping process and customer experience
Knowledge of back-office management, payment processes through PSP and acquirers
Local knowledge of digital marketing activities
Proficiency in web analytics
Ability to handle multiple projects and adapt to shifting priorities
Highly analytical and data driven
Proficient in Magento or other CMS, SAP, Sprinkler, Photoshop, MS Office Tools (Excel, PowerPoint), Google Analytics, Google Webmaster, Calleo, and Social Media analytics (Facebook \& Instagram

Job Location:

Company Address:

Hamilton Watch

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