Overview Hayward Flow Control, a division of Hayward Industries, is a leading manufacturer of industrial thermoplastic valves, filters, strainers, bulkhead fittings & tank accessories, actuation, and pumps for use in water & wastewater treatment, chemical processing, water parks / municipal pools, life sciences, and general processing. Hayward’s thermoplastic flow control products can accommodate aggressive & corrosive environments, delicate ecosystems, or the strictest chemical balances to keep water & life working together. Hayward Flow Control is an ISO 9001:2008 Certified manufacturer. This position is based in (Oakville, ON, CA). We are seeking a customer-focused professional to support customers and sales representatives by providing accurate, timely, and professional assistance across all standard Hayward Flow Control product lines, helping to ensure a high level of service and customer satisfaction. Responsibilities · Delivers exceptional customer service by processing orders and responding to inquiries in a timely, professional, and courteous manner via telephone and email. · Assists customers with technical questions, identifies solutions, and coordinates support as needed. · Collaborates with the Engineering and Technical departments to obtain product information not available in standard documentation, such as data sheets, catalogs, drawings, or part numbers. · Provides accurate price quotes, lead times, drawings, and other requested information to customers and sales representatives. · Maintains communication with the Credit Department to support timely order processing and keep customers informed of credit hold status. · Provides distributors and sales managers with information regarding order status, availability, and pricing. · Works closely with the Planning and Shipping departments to help ensure customer delivery timelines are met. · Understands customer needs, works with distributors to fulfill requests, and supports the development of ongoing business relationships. Requirements: · Excellent interpersonal, analytical, and problem-solving skills. · Proficient in Microsoft Office (especially Excel) and comfortable using OneDrive, Teams, Adobe, and file management tools. · Experience in using business systems to process sales orders; familiarity with AS400 and Microsoft Dynamics D365 is an asset. · Fluency in speaking, writing, and understanding French is a plus. · Able to work well under pressure and manage multiple tasks efficiently. · Maintains organized electronic records by filing, retrieving, and managing documentation daily. · Manages email effectively to prioritize responses, follow up on open items, and communicate professionally with both internal and external stakeholders. · Demonstrates good judgment in problem-solving and prioritizing tasks in a fast-paced environment. · Comfortable reaching out to other departments to gather necessary information. · Proactive and resourceful in finding answers and supporting customers and team members Qualifications Education and Experience: Minimum of 3–5 years of experience in customer service, technical support, or inside sales support roles.