Customer Success Manager

Assess the reasons for customer investment in the platform, clearly articulate and document customer business objectives and success criteria.
Partner with the Informatica Sales team to facilitate seamless transfer of knowledge gathered during the sales cycle and continue working with the Account Team to drive customer value
Understand the customer's Informatica implementation and use data management experience to provide best practices and act as an advocate for the services available on the Informatica Data Management Cloud.
Use past experiences to guide customers through their implementation journey and provide governance and change management plans based on the customer's needs
Identify risks and work with the account team to build a risk mitigation plan
Create a comprehensive customer facing adoption path and roadmap showing the current state, target future state, timeline, and enablement plan.
Build executive-level relationships with the customer's IT and business executive leadership, sponsors, and decision-makers to solidify our partnership and demonstrate Informatica's dedication to a successful program.
Use Informatica data and analytics platforms to assess customer utilization of Informatica products. Diagnose reasons for low utilization and develop consumption strategies to increase consumption levels.
Recommend additional Informatica services and advisory experts or consulting partners as needed.
Communicate technical product releases, system changes and other relevant updates and act as a liaison to Informatica product management
Direct experience implementing cloud enterprise software with a focus on data management solutions (ie: data governance, data integration, master data management, data quality)
Create and deliver presentations with compelling messages to technology and business audiences; you are a natural, credible technology evangelist.
Consultative approach with the ability to evaluate a business challenge and create a customer facing recommendation and/or point of view on how to address it
Customer facing experience leading large enterprise customers through business and/or technology transformations with large account/project management experience with a techno/functional bias.
Experience working with cloud licensing models, experience in consumption licensing models.
Engage in and influencing conversations at the C-level
BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
Experienced Professional with 5 years of relevant software and/or consulting experience
Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
Flexible time-off policy and hybrid working practices
Equity opportunities and an employee stock purchase program (ESPP)
Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

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Customer Success Manager