The Core Account Specialist is responsible for managing the day to day operations of the designated “Core Account”. While working with assigned team members you are expected to ensure all loads are accepted, built, scheduled and delivered within the appropriate timeframe. This position can report to the Core Accounts Manager or Sales Support Manager. Responsibilities Provide exceptional customer service for all accounts tied to the team. Accept all loads tendered by customers. Notify your Team Lead or Manager if unable to accept a load. Double check TMS to ensure all loads are accepted and built. Read all emails and be available to assist your team/customers on the weekend and weeknights. Keep ongoing relationships with primaries and other carriers. Help track 4kites/Macropoint for all accounts that require it. Help Check call, Dispatch, and Book loads as needed. Keep in constant contact with customers and help grow accounts. Stay up to date on current market to stay as competitive as possible with trucks rates. Send updates to customers on carrier locations, and or if any issues or delays occur. Make sure that appropriate information is entered into TMS notes section for each load. Responsible for reaching out to customer directly with any issues. Keep up A/R on all accounts. Make sure rates are correct and customers are invoiced correctly. Knowledge, Skills, and Experience High School Diploma or GED. 2+ years of Logistics Operations. Knowledge of Microsoft office operating systems. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at HR@intxlog.com or call 1-888-374-5138 ext. 4. US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law. Founded in 2007, Integrity Express Logistics is a family-owned company with over 30 years of logistics experience. Our overall mission is to live up to our company name. We earn our customer’s trust through innovative technology and operational efficiency to customize logistics solutions. We focus on customer relations and hiring the best, most-driven and highly motivated employees. Together this formula has carried IEL to where we are today. Integrity At IEL, integrity means always doing the right thing—even when it’s hard or when no one is watching. It’s about honesty, respect, open communication, and putting people first. We act with maturity, work hard, and stay reliable. We measure our actions by asking, ‘What if a customer saw you?’ Integrity means accountability and improvement. We continuously work to get things right, and when we cannot or do not, we use those situations as opportunities for improvement toward our greater purpose. Customer First Customer First means putting our customers at the heart of every decision. We embrace the challenge of solving their most critical problems, act with urgency, and deliver consistent, exceptional service. We treat our customers’ freight as a privilege to move, going above and beyond to create true partnerships built on impact and trust. Pursuit of Excellence Pursuit of Excellence means striving for the highest standards in all we do, with a positive attitude and relentless work ethic, even on tough days. It’s about raising the bar daily through exceptional operations, disciplined execution, and proactive problem-solving. We believe in actions over words, clear communication, dependability, and leading by example—showing up with purpose, mastering our craft, and earning trust through what we deliver. Growth Culture Growth Culture at IEL means embracing a mindset of continuous improvement—day by day, year over year. We stay disciplined, work hard without seeking credit, and stay focused on shared goals. Growth takes many forms: personal development, character, leadership, financial, or operational. Whatever the measure, we never settle—we stay curious, motivated, and relentless in the pursuit of progress for ourselves, our teams, and our company.