Job Description

Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system.

Responsibilities

Process customer transactions, sales, and refunds through cash registers
Operate scanners and credit card/debit card terminals
Provide excellent customer service
Collect payments and bag purchases for customers
Keep the checkout area clean and orderly
Maintain front-end department merchandise
Answer front desk phone and direct calls
Assist other departments and functions as required
Able to learn and operate the applicable computer system (D365) used to process orders

Qualifications

Strong mathematical skills and basic computer system knowledge
Ability to work independently in a fast-paced environment
Customer satisfaction-oriented
Strong communication and time management skills
Problem-solving and decision-making abilities
Experience as a Retail Cashier is an asset
Ability to handle moderate physical demands: standing for 4 hours, lifting medium size merchandise if required up to 50 lbs.

About Us

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and is a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

We appreciate your interest in our company; however, only those candidates selected for an interview will be contacted.

About The Team

Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an e-commerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing.

Kent Building Supplies

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Customer Service Associate