The Warehouse & Facilities Supervisor is responsible for the management of warehouse inventory, customer services and facilities upkeep. This includes incoming inventory, order fulfillment, inventory levels, monthly inventory reconciliation and year-end inventory reconciliation and day to day upkeep and maintenance of the office and warehouse facilities. This position is accountable for ensuring that we meet and exceed customer expectations as it relates to their experience with our products through inventory management, order management, order fulfillment and supporting general logistics and processes to the benefit of those customers.

Key Responsibilities:

Oversees the duties performed by the inventory and logistics teams in Bolton, Ontario.
Designs, recommends and implements process, policies and procedures to ensure accurate delivery on our customer commitments, measurement and management of same.
Measures Inventory and fulfillment to KPIs and identifies continuous improvement opportunities that increase effectiveness, improve customer satisfaction, and reduce costs.
Ensures order processing and order fulfillment are completed, accurately recorded, and meet our fulfillment obligations.
Manages the warehouse team to continually improve their performance and job satisfaction.
Manages and assists with customer requests and issues.
Assists in the reduction of inventory by monitoring aged, excess, and obsolete inventory and takes action as appropriate.
Ensures the accuracy of material inventories; uses tools such as cycle counting, bar coding and open communication with departments to affirm stocking location updates.
Supervise and be accountable for year-end inventory processes.
Manages all returns and warranty claims.
Initiates Root Cause/Corrective action investigations when variances are identified to avoid reoccurrence.
Leads regular and proactive communication with internal and external customers and stakeholder reviewing demands, order status, and logistics execution.
Negotiates freight contracts as required.
Proactively works across the operation to develop capacity plans that ensure our ability to support continued business growth. This includes floor space utilization, footprint and layout planning, and staffing development.
Teach, monitor and maintain compliance to all safety protocols.
Manage and maintain capital assets, facility and equipment as needed.

This list of responsibilities is not exhaustive. Other duties may be required to be undertaken which fall within the scope and general level of responsibility attached to the role.

What you will need to succeed:

Education & Qualifications:

Post-Secondary Education or a minimum of seven years of commensurate work experience.
Minimum of two years of experience with demonstrated skills effectively managing others.
Possesses strong managerial and leadership skills, able to delegate and supervise work.
In-depth knowledge of inventory methods, procedures, and specification writing.
Has the understanding and aptitude to work with computer inventory programs and software. J.D.Edwards experience preferred.
Excellent analytical and problem-solving skills.
Good interpersonal skills for interacting and coordinating work with other departments
Good verbal and written communication skills and good organizational skills
Good computer skills and proficient with the Microsoft suite (Word, Excel)
Ability to manage time efficiently and effectively.

Key Performance Indicators:

Improve inventory visibility, accuracy, and availability.
Work with the operations team in Newbury to plan and secure contingency inventory for high turn, at risk products that through possible disruption compromise our fulfillment plans and obligations
Engage directly with Dealers and Retail Direct sales teams regarding order fulfillment, logistics, shipments, and customer satisfaction.
Work collaboratively and professionally with the office operations and management teams to ensure a timely delivery of all product related requests and order processing
Demonstrate exceptional communications and collaborative intent in all conflict resolutions and customer fulfillment issues related to orders and customer issues.

Compensation:

Hourly

Travel:

Less than 10%

Location:

Bolton, Ontario

Physical Requirements

Frequent standing, walking, bending, and reaching.
Frequent lifting of up-to 50 pounds and maneuvering up-to 100 pounds with a dolly.
Occasional lifting up-to 125 pounds.
Ability to use hand tools and work with small parts.

Why Join Kinetico:

Medical, Dental, Vision and Prescription Drug Insurance Coverage
Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits
Employer Funded Defined Contribution Plan
Paid Vacation, Holidays and Community Service Volunteer Time-off Benefit
Wellness Program
Educational Assistance Reimbursement Program

Our Commitment and Difference:

Founded in 1970, Kinetico was started by two engineers who pioneered the development of non-electric, fully automatic water treatment systems. Evolving from the Tangent Company, a small consulting design firm, Kinetico soon became a global organization of independent dealers, international distributors representing nearly 100 countries. Through the dedication of its founders, employees and distribution network, Kinetico has experienced tremendous success. The company has grown from a two-man, creative undertaking into a strong and dynamic organization.

Innovative technology and a strong commitment to customer satisfaction have distinguished the company and positioned Kinetico as a leader in today’s ever-changing water treatment industry manufacturing water softeners, along with a wide range of systems that improve water quality for general use, as well as those that provide high-quality drinking water for consumption. Kinetico products are Third Party certified to confirm quality and performance and complimented by the most comprehensive warranties in the industry.

Kinetico is part of the Axel Johnson Group of companies, a global organization and fifth generation company that continues to be successful in developing leading businesses.

Kinetico Incorporated is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

E-Verify: We verify the identity and employment authorization of individuals hired for employment in the United States.

Kinetico Incorporated

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Warehouse & Facilities Supervisor: Bolton, Ontario