The Company Founded in 2012, Kira Talent transforms the admissions process by integrating on-demand, timed video, and written assessments with structured live interview technology. Our platform complements existing admissions requirements, allowing institutions to see the real people behind the application… not just the numbers.

The Team At Kira, we tackle complex challenges in higher education by creating elegant, user-friendly products. We’re a lean, highly collaborative team that moves quickly and works cross-functionally to drive success for both schools and applicants. If you have an entrepreneurial spirit and thrive in a startup environment, you’ll love it here. We’re committed to fostering an open, honest, and respectful workplace, shaped by the people within it. Our team values diversity and inclusion, and we strive to build and support talent that reflects our diverse culture.

The Role

Kira Talent is looking for a Product Manager to help support the Engineering (Development), Product, Sales, and Client Success teams. You will play a vital role in ensuring clients are wowed by our product’s experience. Key responsibilities include: product feature identification, backlog management, prospect and customer-facing support for new products and features, platform technical support and troubleshooting, product evaluation and testing, and system configuration activities. As a Product Manager, you’ll report to Kira’s head of product and work collaboratively with virtually every department in the company. Your key responsibility will be to support our sales, client success, and software development teams as the voice of the customer. Additionally, you will be instrumental in coordinating, collecting, and providing client-centric feedback on all products, solving problems, assisting the development team to identify and stamp out issues, and testing solutions and new product features.

You will be responsible for ensuring projects, systems, processes, and technology initiatives stay organized and on track. Our ideal candidate will have a proven track record of client-facing interactions, excellent facility with web-based technologies (webhooks, API’s etc), excellent project management skills, strong technical troubleshooting skills, as well as a working knowledge of the software development life cycle.

If you are an experienced product manager, love working with clients, have a good understanding of technology, are excited about creating award-winning SaaS products, thrive working in a close-knit and energetic environment, AND you’re ready to help make higher education admissions fair, please apply! We can’t wait to meet you.

What excites you: Enable and enhance both the development team’s and the client success team’s efficiency and effectiveness Schedule, coordinate, and lead interviews with clients and prospects to identify product enhancements, capabilities, and features Contribute to prioritization of bugs and new features in concert with Engineering, Client Success, Sales, and other product team members. Work closely with the client success and engineering teams as an advocate for our clients across the organization ○ Includes a collection of data in the form of system analytics, client feedback, market analysis, and feature requests ○ Analyze and share client insights that improve the product’s utility, efficiency, effectiveness, convenience, and value to the client. ○ Identifying, scoping, organizing, and overseeing the development of work by the engineering team in a collaborative agile process Ownership of product quality with support and participation in end-to-end QA and platform testing Lead other project management initiatives at the company upon request. What excites us: 4+ years of experience in a customer-facing product role with web-based applications, including: ideation, development, testing, deployment, and go-to-market activities for new features. Prior experience working with SaaS development teams. Strong organizational skills in process management - must be adept at managing multiple projects and balancing competing deadlines Exacting attention to detail and a passion for perfection Knowledge of software development lifecycle and the ability to create and track tickets, bugs, and user stories from inception to completion Strong client-facing skills Strong collaboration and communication skills Excellent at creating and delivering compelling and clear presentations for training internal teams and external clients Experience using and managing technology and development services, tools, environments, and systems (ex., Salesforce, Jira, Github, Trello, Figma, etc.) Must reside and be eligible to work in Canada Nice to haves: 3-5 years of experience working in technology development, technical support, or testing Past work experience within a college or university or admissions Past experience successfully launching a commercially viable SaaS product Some knowledge of databases, SQL, and the ability to create and run scripts Network of professional contacts in product, customer success, and software development Working at Kira We are a remote-first organization, with people working across Canada. With team members in Toronto, Calgary, Vancouver and more, there are plenty of opportunities for in-person work, and we'd love to see you. We will continue remote-friendly operations (eg, all meetings must be held over Zoom, so remote team members are always included). Applications from remote candidates are welcome, provided they are in Canada and operate within our time zones. (EST /EDT + 3 time zones away max). MacBook provided Monthly company-wide lunch & learns Competitive vacation policy Kira Talent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

How to Apply We encourage you to apply if you meet at least 80% of the qualifications listed in this job description. Kira Talent is committed to fostering a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. If you require disability-related accommodations during any part of the application or hiring process, please contact us at mmatos001@ets.org. We will gladly accommodate your needs to ensure a fair and accessible process for all.

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