Primary Responsibilities Ensure client satisfaction by establishing and adhering to policies and procedures related to Operations and the company, with a focus on enhancing client experience and service delivery. Foster effective communication among all staff levels to promote a collaborative environment and a culture of engagement and teamwork. Address and resolve client needs promptly and comprehensively, proactively identifying opportunities for service improvement and initiating corrective action when necessary. Represent Operations with external stakeholders, including client auditors, maintaining positive relationships and open dialogue to ensure alignment with client expectations. Manage the implementation process of new clients, collaborating with cross-functional teams to ensure a smooth transition and efficient set-up within Operations while also fostering positive client experiences. Assist senior management in policy development and the implementation of internal controls, with particular emphasis on promoting staff engagement and empowerment. Review financial reporting/NAV packages for accuracy, adherence to controls, and timeliness, providing insights and recommendations for improvement as needed. Research and resolve accounting and tax issues, providing expert guidance and support to internal stakeholders and clients as required. Stay informed of regulatory requirements and liaise with the local regulator as necessary to ensure compliance, Assist and drive staff engagement initiatives. Conduct employee appraisals in line with the company's performance management tools, providing constructive feedback and support for professional development while fostering a culture of employee engagement and growth. Ensure adherence to and actively participate in the annual SOC Type II audit process but gathering evidence, working with the auditors and participating in the internal audit function. Represent the company at networking events, as needed, and be able to represent the Operations process articulately with prospective clients. Qualifications Required: A professional accounting qualification Minimum 15 years of experience working in fund administration, specifically with exposure to financial markets/institutions, debt funds, hedge funds or private equity vehicles Minimum of five (5) years of experience managing a team of 10 or more, both in-person and remote. Strong knowledge of investment accounting and technical knowledge of alternative investments, fund accounting and the preparation of financial statements Paxus and/or Investran experience preferred Detailed knowledge and understanding of regulatory matters including Anti-Money Laundering/Anti-Terrorist Financing and other regulatory reporting Strong computer skills and effective communication skills, both verbal and written The willingness to work overtime and public holidays when required Based in Atlanta, GA or Kitchener, Ontario