Primary function

Key accountabilities

Communicating with lawyers; responding to lawyer inquires via email and phone and managing the general email box
Coordinating tasks; assignment of random audits, setting up ACU audit pages, managing the ACU worklist, tracking and recording all information received from lawyers, and setting up recoveries in PeopleSoft
Maintain ACU PeopleSoft administrative functions
Preliminary review of lawyer accounts to determine documentation required for audit process, requesting those documents and updating the audit process
Responsible for managing third party data; using internal systems to request, track and obtain information
Participate in ad hoc projects and assist in the audit process where necessary

Required skills \& experience

Strong verbal and written communication skills in both English and French are essential for interacting with team members and stakeholders
Time management and organizational skills are essential
Advanced skills using Excel, Word and PeopleSoft
Ability to work independently, work on and manage various responsibilities simultaneously, requiring strong multitasking and prioritization skills to ensure efficient and timely completion of tasks
Demonstrate ability to analyze, summarize and synthesize data.
Ability to demonstrate excellent written communication skills; i.e. communicate specific and detailed information clearly and concisely to lawyers
Ability to identify issues related to system billing rules and policies, and providing systemic solutions that would enhance the LAO billing system

Legal Aid Ontario

Legal Aid Ontario

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