Company Description

Job Description

Provide timely and accurate technical support to customers (both external and internal), including answering technical questions about chemical identity and purity from email inquiries, phone calls and participating in telephone conferences
Work closely with other departments (QC, shipping, customer service etc.) to find the requisite information
Send selected analytical data to customers when needed
When necessary, initiate testing requests to ensure stock quality has not been compromised and to provide satisfactory responses to customer queries
Be able to determine the purity, identity and quality of materials based on the tests performed and to choose appropriate additional testing to support this
Escalate issues to appropriate departments and the supervisor/manager when necessary
Utilize 2D NMR and other techniques be able to assign proton and carbon peaks with the corresponding structure based on customer requests
Conduct communication in a professional manner
Log and review complaints, compile required documents for the evaluation of complaints
Initiate Corrective Action and Preventative Action (CAPA) investigations
Provide investigation feedback to the necessary departments together with conclusions and recommendations, if applicable
Close the complaints when corrective actions have been implemented by the respective departments
Provide information on open complaints, provide trend data, and escalate issues when necessary

Qualifications

M.Sc. in Synthetic Organic Chemistry - or equivalent Industry experience
Working experience at TRC will be beneficial
Highly detail-oriented with solid organization and problem-solving skills
Ability to "figure things out," understand workflow and suggest improvements in accordance with appropriate metrics
Self-directed and motivated with ability to handle multiple tasks and synthesize disparate information
Ability to prioritize and adapt quickly to changing needs
Customer service oriented
Performance driven with an understanding of how to work collaboratively with cross-functional teams

Additional Information OUR VALUES

EQUAL OPPORTUNITIES

LGC Group

LGC Group

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