Overview:

Serve as the internal resource for M\&T Bank's Canadian Branch. Responsible to be the home office point of contact for Canadian banking, liaison with internal departments (about 30 support areas) for projects, questions and issue resolution as well as to provide process expertise. Task appropriate people and ensure proper follow-up. Position will work hand and hand with M\&T Bank's Canadian Principal Officer.

Primary Responsibilities:

Responsible for the oversight and evaluation of branch processes including (but not limited to) compliance, risk management, sales and new business requirements; regulatory adherence (KYC, ATF/AML protocol, OSFI guidelines); loan administration \& servicing; TM account implementation and servicing; information storage and availability (security); branch reporting; daily funding process; branch-specific policies; support department functions.
Home office contact to the Canadian Principal Officer, working closely to ensure the branch is receiving all the necessary support.
Assist and support the Principal Officer in all capacities including Vendor Relationship Manager for M\&T Bank's white label program with Royal Bank of Canada. Interface with Account Management (and other parties) for business needs, issue resolution as well as service and implementation. Administration of current and new contracts, including negotiation of terms.
Regulatory oversight responsibilities include participating in Office of the Superintendent of Financial Institutions (OSFI) Review Exams of the Canadian Branch (compiling data, creating reports and presenting findings). Timely submission of OSFI daily, weekly, monthly, quarterly and event driven reporting. Additional Regulatory responsibilities to the Bank of Canada, Canadian Payment Association and Statistics Canada.
Serve as business lead on all Canadian projects (technology, product launch, etc.). Prepare and submit project definition and business requirement documents as necessary for new technology needs. Act as a resource representing the Canadian business during functional specification development and subsequent testing.
Responsible for daily Capital Equivalency Deposit (CED) Monitoring and Prescribed Deposit Daily Ratio testing for the Canadian Branch.
Financial reporting responsibilities both internally to Senior Management and externally to OSFI.
Monitor current and future business needs, advocate for the branch and sales force; help to set and communicate needs, expectations and limitations.
Maintain Canadian Banking calendar (monthly calendar that track all Canadian on goings including meetings, projects, deadlines, regulatory reports due, etc.).
Maintain Canadian Regulatory Reporting Catalog (tracks all daily, weekly, monthly, quarterly, or event driven reporting to Canadian Regulatory agencies).
Manage the 'Canadian Banking Specialist' whose duties include facilitating between the customer and the TM Sales Rep or Relationship Manager, responding to questions and resolving problems, opening accounts, adhering to AML procedures, etc.
Will participate in making recommendations concerning staffing, performance appraisals, promotions, salary recommendations and terminations.
Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
Exercise managerial authority over staff with respect to staffing, hiring, salary recommendations, performance management, employee development, and termination.
Promote an environment that supports diversity and reflects the M\&T Bank brand.
Maintain M\&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.

Scope of Responsibilities:

Position will be based in Buffalo with occasional required travel to Toronto.

Position will be considered the process and procedural expert on Canadian Operations.

Supervisory/ Managerial Responsibilities:

One customer facing specialist position.

Education and Experience Required:

Bachelors' degree in a quantitative background and minimum of 3 years related experience, including 2 years leadership/supervision experience, OR in lieu of a degree, a combined minimum of 7 years' higher education and/or work experience, including a minimum of 2 years leadership/supervision experience.

Ability to initiate independent action, using skill and judgment in identifying and resolving problems and anticipating operational needs.

Must have well understood and developed technical knowledge and understanding of advanced software packages used in analytics.

Detail-oriented with excellent math and analytical skills.

Proven ability to work well in a fast-paced, deadline-driven environment, coordinating multiple projects simultaneously.

Effective communication and presentation skills with ability to present ideas in a clear and concise manner to senior management.

Education and Experience Preferred:

Master's degree.

3 years management experience.

Toronto, Ontario, Canada

M&T Bank

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Canadian Operations Manager