Job Description: Job Description

Reporting to the VP, Real Estate \& Facilities, the successful candidate will be responsible for overseeing the daily operations of our facilities, ensuring effective operational functions across approximately 1.7 million square feet of commercial buildings in a multi-city portfolio, including three corporate campuses in Toronto, Winnipeg and Montreal.
The role is responsible for establishing and maintaining clear and effective policies, processes, and procedures and the measurement and reporting of service delivery to the team senior leadership. This includes standard operating procedure development for the operations team, but also policy design and communication to key stakeholders (i.e. employees)
The role is accountable for the fulfillment of workplace guest service requests such as townhalls, workplace reservations, parking, bike locker, and gyms for corporate compasses while also ensuring timely response and resolution for all break/fix incidents for all properties in scope. This includes ensuring effective property management via key partners, including building mechanical, cafeteria, waste management, security, janitorial, shredding, coffee services, etc., including preventative maintenance and asset management activities.
The role is responsible for Workplace Health and Safety program, policies and processes, inclusive of incident reporting and remediating safety issues accordingly, annual training design and rollout, and workplace health and safety committee governance.

Key Responsibilities:

Provide strategic and operational direction and leadership to facilities teams (employees and partners)
Oversee building operations (break/fix and property management (outsourced)) and daily site operations (moves, occupancy planning, security program, asset management)
Oversee guest services provided to corporate campus employees, which include a portfolio of food services (i.e. cafeteria/coffee), lockers, workplace reservation services, parking, lockers, and IGM's art program)
Policy, process, and procedure development and maintenance for internal SOPs as well as employee guidance relates to issue report, requesting real estate services, etc.
Measurement of KPIs, service standards, and management reporting of actuals vs. targets, including energy management and sustainability; ensuring leading-edge policies, procedures and best practices are in place for all aspects of the portfolio.
Ensure effective third-party governance and relationship management.
Budget and Fiduciary Responsibilities: in conjunction with your teams; develop operating and expense budgets; including a long-term capital project plan and budget.
Oversee the integration of WPHS programs, processes, standards, and tools into one industry leading WPHS Program.
Ensure all elements of the H\&S platform encompass best practices, industry standards and trends.
Chair certain Workplace Health and Safety governance forums.

Requirements:

Bachelor's degree in real estate, Business Administration, or Facilities Management considered an asset.
Certified Facility Manager (CFM) or Real Property Administrator (RPA) certifications considered an asset.
The ideal candidate has 10 years in overseeing a complex portfolio that includes Property Management, Facilities and Workplace Health and Safety.
The successful incumbent will be a strategic thinker who is highly organized with a high degree of judgment and a keen eye for detail.
Demonstrates perseverance in delivering work and problem solving -- can delegate assignments and decisions appropriately.
Applies industry insights and trends to drive critical initiatives and leverages quantitative and qualitative information to improve performance.
Build and maintain strong relationship; engages and influences others.
Effectively communicates to others how accountabilities and outcomes are aligned with organizational goals to promote engagement.
Builds trust through open and honest communication.
Ability to initiate and develop relationships to effectively collaborate with internal and external team members in a matrix environment.
A consumer-first attitude with curiosity and passion to deliver against unmet needs.
Confidence and ability to apply financial and operational considerations to develop strategies and execution plans.
Sustainability initiatives and energy-efficient practices
Strong presentation, facilitation, and coaching skills

Mackenzie Financial Corporation

Mackenzie Financial

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Director, Facility Management