Company Description

Job Description Key Responsibilities:

Collection of advertising accounts
Make credit decisions based on company credit policies and procedures
Extract and manipulate data from various sources using Excel functions such as filtering, sorting, pivot tables, and data formatting
Prepare and send reconciliations to clients and internal contacts in a clear and concise format
Navigate client web portals to upload data and access necessary information
Conduct online background research on clients using various sources
Organize and maintain digital files
Communicate regularly with clients and internal contacts through phone, Outlook and Teams, ensuring messages are clear and professional
Identify and investigate data discrepancies efficiently, ensuring timely resolution
Work collaboratively with clients and internal teams to resolve conflicts and create effective solutions
Prioritize daily tasks to meet deadlines and manage bring-forward tasks efficiently
Keep management informed of task progress and escalate issues as necessary
Ensure proper handling of confidential data in accordance with Payment Card Industry (PCI) standards
Maintain accurate records of customer interactions and payment processing activities.

Qualifications

Minimum two years customer service experience
Minimum two years credit and collection experience or payment handling experience
Intermediate proficiency in Microsoft Excel, including data extraction, pivot tables, VLOOKUP, MATCH, and INDEX functions
Strong general computer skills, including familiarity with web navigation and digital file organization
Excellent written communication skills, with the ability to draft clear and concise emails
Experience in accounts receivable or financial reconciliation
Strong mathematical skills and financial acumen
Knowledge of the media industry (preferred but not required)
Works independently while also collaborating effectively with team members
Possess excellent problem-solving skills
Thrives in a fast-paced environment
Proficiency in Microsoft Office

Additional Information

Metroland Media

Metroland Media

Latest Jobs