BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID: 18154

Employment Type: Full Time

Job Category: Operations / Warehouse / Distribution

Job Grade: NonExempt N7

Work Location: Cornwall, Ontario

Brief Position Summary: The Vendor Managed Inventory (VMI) Specialist provides supplemental service support in the areas of conversions, ordering stock, vending solutions, putting orders away, 5S handling of service \& equipment, and expediting.

DUTIES AND RESPONSIBILITIES

Supports MSC customer solutions and sales associates.
Understands company solutions, products, and services, including limited technical product knowledge.
Supports the implementation of Vendor Managed Inventory programs at customer locations.
Establish productive, professional relationships with key personnel in assigned customers.
Maintain high customer satisfaction ratings that meet company standards.
Unpack orders, check accuracy of shipment, and put stock away at customer locations.
Ensure appropriate customer stock levels, generate new orders for merchandise, and obtain customer approval to place orders when required.
Provides communication and feedback to the sales representative and supervisor as appropriate to ensure full customer satisfaction.
Performs general (5S) housekeeping for service equipment and immediate area.
Utilize company technology to complete daily tasks, order generation, tracking, and routing.
Logs all events daily within the Service Management tool.
Participates in special projects and performs additional duties as required.
Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's mission.

EDUCATION AND EXPERIENCE

A High School Diploma or the equivalent is required.
Supply chain and process improvement experience preferred.
Customer service experience including one year of related industry experience is preferred.

Skills

Computer literacy and proficiency in word-processing and spreadsheet software is required.
Excellent oral and written communications skills are also required.

Other Requirements

A valid driver's license is required.
Position requires over 80% consistent daily travel within the district. Occasional overnight travel is also required.
May need to lift up to 50 lbs. based on customer needs.

Compensation starting at $45,000 - $55,000 plus bonus depending on experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements, and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Why MSC? People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, Associate Inclusion Circles: Women, Pride, Black, Veterans, HOLA, and DisABLEd, as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement: At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression, or any category protected by applicable law. By applying to this job you agree to the Application and Acknowledgment Declaration terms.

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