Parkland County has casual Customer Service Representative I positions available within the Communications \& Customer Service Department. Reporting to the Supervisor, Customer Service, the Customer Service Representative I will work as part of a team to provide prompt and courteous service as a first point of contact to the public on behalf of Parkland County. The Customer Service Representative I responds to telephone, email and walk-in inquiries and handles a variety of transactions, including issuing permits, receiving inquiries and complaints, and processing payments. This position requires excellent customer service and de-escalation skills along with the ability to effectively multitask and problem solve in a fast-paced, customer-centric environment.

Requirements

The ideal candidate would have the following:

High school diploma or equivalent, supplemented by post-secondary course work in business administration or related field.
Minimum of two (2) years of related office experience, including switchboard or call centre customer service experience, along with the proven ability to deal with the public positively.
Municipal Government experience would be considered an asset.
Excellent communication, interpersonal, and organizational skills with the ability to thrive in a team environment.
Availability for Monday and Friday shifts from 8:00 a.m. to 4:30 p.m. and ability to work onsite at Parkland County Centre.
Proficiency in Microsoft Office and the ability to learn and adapt to new programs quickly.

Salary \& Benefits

The total rewards package includes:

An hourly rate of $28.02.
Shifts will vary between 8:00 a.m. and 4:30 p.m., Monday through Friday, with mandatory availability for Monday and Friday shifts.
Access to confidential Employee and Family Assistance Program, 4% vacation pay, and 5% statutory holiday pay.
Additional benefits include physical fitness amenities, a Social Club, a mental health committee, and extensive training and development opportunities.

The work location is Parkland County Centre, 53109A HWY 779, Parkland County, AB T7Z 1R1.

We thank all applicants for their interest; only those selected for further consideration will be contacted. Applications must be submitted through the Parkland County website. Applications received may be considered for future opportunities.

We are committed to fostering an inclusive workplace that respects diversity and provides reasonable accommodations during recruitment and employment. For questions, contact us at **************@parklandcounty.com.

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