Who Are We? CXAi is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for flawless AR, Omni-Channel CX, Digital Transformation, and Smart Software solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands, and design customized solutions to complex customer challenges.

What You Will Be Doing

Respond to customer and merchant inquiries via ensuring all responses are clear, professional, and timely.
Handle inquiries, complaints, and requests with a solution-oriented mindset while adhering to company policies and service-level agreements (SLAs).
Investigate issues thoroughly by gathering all necessary details and escalate unresolved problems to the appropriate department for resolution.
Accurately document all customer interactions, including issue details and solutions provided, in company systems.
Proactively identify and suggest improvements in processes and email response templates to enhance the customer experience.
Collaborate with internal teams to provide seamless support to customers and ensure their needs are fully met.
Continuously develop knowledge about company products, systems, and processes through ongoing training and mentorship.

Why You Would Love to Work Here

Be a part of an award-winning, fast-growing company.
Thrive in an innovative culture that promotes ongoing learning with training and mentorship opportunities.
Competitive compensation package, commensurate with experience, plus benefits.

What You Should Have

At least 1 year of customer service support in a call center environment.
Excellent written communication skills in English.
A customer-first mindset with strong problem-solving skills to handle moderately complex situations.
Exceptional attention to detail, ensuring accuracy in responses and documentation.
Ability to work full-time, including rotational shifts, based on business needs.
Strong knowledge of PCs, with proficiency in MS Word, Excel, and Outlook. Experience with CRM systems is considered an asset.

Additional Information

CXAi welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Please note that any offer of employment will be conditional upon the completion of background and reference checks, including a criminal record check and/or credit check (where applicable).

We appreciate all applications; however, only those shortlisted will be contacted by our Talent Acquisition Team.

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