About Nuvollo

Nuvollo is a fast-growing cloud company focused on managing and operating business critical systems such as Enterprise Resource Planning (ERP) requiring high availability, secure and predictable environments. The Nuvollo environment fosters learning modern technologies and provides opportunities for growth across systems, cloud, cyber-security, networking. We are looking for motivated individuals with strong customer focus to join our team and make a difference every day.

The Role

Joining Nuvollo's Servers \& Infrastructure team, this is an exciting opportunity for an IT leader to play a critical role in managing and optimizing a growing team of IT professionals responsible to create, deploy and operate secure production IT environments for 250 clients, centered around a growing private and public cloud architecture. Your team will collaborate with Networking, Cybersecurity, and Client Services teams to deliver stable, secure, and high-performing IT environments.

In this role, you will demonstrate strong technical and management abilities with clients and within Nuvollo.

You will be responsible for the hiring/development/retention of a high performing team that is at the core of Nuvollo's products and success.
You will be a strong communicator and team player, keeping focus on company priorities.
Develop and track the success towards team's goals and employees' objectives
Show technical leadership on cloud architectures, service delivery, solutions.
Be responsible to meet Servers and Infrastructure key metrics and SLAs
Identify and implement continuous improvements across all areas of the servers and infrastructure scope
Challenge the team with meaningful objectives in alignment with Nuvollo's vision and priorities.
Manage the 24x7x365 coverage for predictable servers and infrastructure operations.

Success requires deep expertise in IT best practices, understanding of management of high-performance teams, as well as the ability to be hands-on when needed to support the team in a fast-paced environment. You will drive impactful changes that align with the clients' and Nuvollo's goals.

Who you are

You are a highly skilled IT professional passionate about applying technical expertise to client projects and Nuvollo's initiatives. You are equally passionate about people, with demonstrated skills in effective communications, coaching and development of employees, and ability to focus on outcomes.

You excel at implementing innovative tools, processes, and optimizations that deliver immediate value, while fostering an environment of continuous improvement and growth. As a leader, you focus on developing your team's expertise and enhancing organizational success through your commitment to learning, mentoring, and obtaining relevant industry certifications.

As a manager, you bring a strategic approach to evaluating, designing, deploying, and optimizing private and public cloud environments. You skillfully identify and integrate modern technologies into existing infrastructures, driving innovation and meaningful progress. Your forward-thinking mindset empowers your team to tackle technical challenges and deliver transformative solutions.

Responsibilities:

Lead the management and optimization of the VMware/Windows infrastructure, ensuring stability and scalability.
Provide guidance and oversight to resolve field-escalated issues, addressing server and application concerns efficiently.
Analyze trends in client and infrastructure issues, spearheading creative, automated, and efficient solutions to improve system performance.
Collaborate with clients and cross-functional teams on complex projects, from initial assessment and scoping to implementation, acceptance testing, and ongoing optimization.
Mentor and guide the IT team in developing and deploying integrated systems and solutions that align with organizational goals.
Oversee the documentation and enhancement of in-depth knowledge regarding the company's infrastructure solutions and technology portfolio.
Develop, communicate, and enforce infrastructure technology standards and policies.
Lead research initiatives on emerging technologies, recommending and implementing solutions to enhance cost-effectiveness and infrastructure agility.
Supervise the maintenance and updates of infrastructure equipment and dependencies, including monthly updates, software upgrades, testing, and problem resolution.

Your Profile

Degree in Information Technology, Engineering, or equivalent experience
3 years experience in IT people management
Track record of hiring and retaining top performing employees
5 years experience in VMware infrastructure design, implementation, and troubleshooting
5 years experience in Windows Systems architecture, administration, and troubleshooting
Strong knowledge and proven experience in at least one of the following areas: Active Directory, Azure, VMware, Remote Desktop Services, Windows Servers
Excellent communication skills verbal and written in English.
Bilingual French and English would be an asset.

What we offer

A high-performance environment where you will grow and take your career to the next level.
An intensely collaborative team and culture, where decision velocity and results are primary markers of success, but where people are at the heart of it all.
A market-leading mindset where creative solutions are not only encouraged but rewarded.
Competitive compensation \& comprehensive benefits plan.

Nuvollo

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Server & Cloud Infrastructure Manager