OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

OneTouch Direct is currently seeking a Bilingual Customer Service Representative - French Canadian to join our team in Tampa. In this role, you will provide exceptional customer service and support to our French Canadian customers.

Responsibilities include:

Handle inbound customer inquiries and resolve issues in a timely and professional manner
Provide product information and assistance to customers
Assist with order processing, payments, and returns
Escalate unresolved customer issues to appropriate departments
Maintain accurate customer records and update customer accounts as needed

Requirements:

Fluency in French Canadian and English
Prior experience in customer service or call center environment is a plus
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to work in a fast-paced environment and handle multiple tasks

Benefits:

Full time. 40 hours per week, Monday to Friday schedule
Great earning opportunities. Hourly base salary + language premium + supplemental benefits!
Benefits: Health Care Plan plus Extensive paid Training!
Culture: Diverse, welcoming culture
Referrals: Refer a friend and earn up to $2,000 per person!
Great Starting Pay: Make $21.05 / hour from the comfort of your home!

OneTouch Direct

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Bilingual Customer Service Representative - French Canadian