About Poka
Poka is an innovative app designed for manufacturing companies that empower frontline workers to learn continuously, solve problems and collaborate in support of continuous improvement. Imagine a combination of Facebook and YouTube designed for factory workers. Say goodbye to paper, make way for tablets! ?
Poka has become a catalyst for digital transformation and manufacturing leaders such as Nestlé, Bosch, Kraft and Danone trust us with their transition to Industry 4.0. ?
We’re looking for an experienced Account Manager to drive growth and deepen relationships with our medium to enterprise clients. You’ll be part of a collaborative POD model, working alongside Customer Success to deliver real value and long-term success for our clients.
If you’re commercially savvy, customer-obsessed, and excited by the potential of digital transformation in manufacturing - this could be your next big move.
What You'll Do
Own and grow sales relationships with assigned accounts
Lead the sales process on assigned opportunities from need analysis to closing
Identify upsell/cross-sell opportunities and support renewals
Build compelling business cases aligned with customer priorities
Collaborate closely with Sales, CS, Marketing, and Services teams
Maintain accurate forecasts and activity in Salesforce
Create and deliver persuasive presentations and respond to client needs
What You Bring
5+ years in account management, customer success, or software implementation
SaaS experience is essential (B2B, mid-to-enterprise preferred)
Strong understanding of the manufacturing sector is a major plus
Excellent communication skills in English (French or other languages are a bonus)
Good change management skills, navigating stakeholders, and building long-term value
Able to thrive in a fast-paced, collaborative environment
Willingness to travel (typically 1 - 2 client visits per month)
What we offer:
Dynamic and collaborative work environment.
Generous vacation policy upon arrival.
Hybrid work policy - Work from the office one day a week if you live within a 40km radius to our Quebec City office or a 15 km radius to our Montreal office.
100% remote work if you do not live within the radiuses mentioned above.
Truly flexible schedule and the possibility of taking every Friday afternoon off.
Group insurance from day one (dental, medication, invalidity, travel, etc.).
Telemedicine service with Dialogue.
Retirement plan with Wealthsimple after a year.
MacBook Pro and $500 allowance for your home office.
Tasty snacks (Fresh fruits, snacks, coffees, teas, etc.)
Generous referral bonus.
Whatever you need to keep learning and evolve professionally.
Rapid evolution in your role. Your responsibilities will not be limited!
*Certain benefits are exclusively accessible to employees in Canada.
Want to learn more about our culture? Click HERE.

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