Position:

Location:

Status:

Workplace Flexibility:

Customer Service Representative

At Quadra, we put people first so that together, we can reimagine the possibilities. Best Managed Companies Great Place to Work

What would be your main responsibilities as a Customer Service Representative?

Accurately processing and managing customer orders in the JD Edwards system, ensuring data integrity throughout the order lifecycle
Verifying and validated the details on purchase orders, ensuring compliance with company policies and customer agreements
Addressing and resolving customer inquires and requests in a timely manner
Monitoring and tracking order statuses, ensuring updates are communicated promptly and accurately to customers
Coordinating with the logistics, operations and procurement teams to ensure alignment between customer expectations and operations capabilities
Collaborating with sales teams to address and resolve customer issues, ensuring seamless communication between departments
Providing product recommendations and insights to customer to enhance their purchasing decisions
Leveraging Salesforce to track, analyze, and manage customer interactions and activities, ensuring data is up-to-date
Managing account maintenance activities, ensuring records are accurate and aligned with customer needs
Reviewing and interpreting weekly and monthly reports to identify trends, and areas of improvement
Working in synergy with other departments fostering a collaborative environment to ensure full customer focus

What are the qualifications needed to have success in this position?

Completed DEC in administration, business or in a related field is a valuable asset
Comfortable and confident in communicating with customers via phone and email
Demonstrates a strong work ethic and a drive for success, with essential qualities of compassion, integrity and honesty
Minimum of 3 years of relevant experience as a Customer Service Representative within distribution, logistics of manufacturing industries
Ability to work both independently and collaboratively in a team environment
Thrives in a fast-paced environment, able to make quick decisions and under pressure
Possesse excellent interpersonnel, communication and analytical skills
Proven strong organizational and problem-solving abilities
Must have strong computer skills, including advance Microsoft Office suite abilities. Knowledge of Salesforce and JD Edwards will be considered as a strong asset for this role.

Here's Some Of The Benefits You Will Gain

Competitive salary and generous performance incentive program
Comprehensive benefits package including dental, medical, HSA, paramedical, etc.
Employee wellness initiatives designed to enhance quality of life, including a Wellness Portfolio and virtual wellness and mental health program
Access to virtual care/telemedicine services for you and your family, offering 24/7 physician availability
Retirement plan with employer matching and several long-term investment programs
Generous vacation, personal days and flex days and additional stat holidays !
Helping each other and having fun are part of our core values!
A strong company culture build on collaboration, fun and mutual support -- core values that define our workplace
A fully digital environment that embraces innovation
Strong training programs designed to support your integration to this role
Opportunities for advancement and professional development; a growing company that focuses on its people!
Participate in various internal and external trainings
Possibility of joining various company committees
Social activities organized by the company
Employee recognition program (years of service, merit awards, etc.)
A stable, private, family-owned company with a strong infrastructure and foundation
Employee assistance program (EAP)
Employee referral program ($)
And much more

Compensation Information:

Quadra Group

Latest Jobs