Are you passionate about providing an exceptional guest experience? If so, we want to meet you!

Scandinave Spa Blue Mountain is looking for Guest Service Agents who are genuinely inclined to elevate the guest experience with each guest interaction. Our team is a big reason guests return often and share memories of their spa experience with others.

Guest Service Agents offer guests a warm, friendly welcome and are always eager to assist guests' during their spa visit.

WHAT YOU WILL DO:

Greet guests with a warm and friendly welcome
Foster a relaxing and tranquil environment for guests
Assist with guest reservations, modifications and cancellations on the phone and/or in person
Be responsible for check-ins and daily transactions
Engage guests; make a connection and anticipate guest's needs
Manage wait list and cancellations
Serve prepared food and beverages at our bistro
Other daily opening and/or closing duties

WHAT WE OFFER YOU:

A friendly, positive and tranquil team environment that allows each team member the opportunity to excel and showcase their passion for customer service excellence
A competitive and leading wage rate starting at $19.00 per hour
Complimentary employee access to the Thermal Journey
One complimentary Registered Massage treatment
Food and Beverage Discounts
Boutique Discounts
Employee rates for services

WHAT DO WE NEED FROM YOU?

Excellent customer service, interpersonal and communication skills
A professional and positive attitude
Someone who enjoys people and interacting with the public
Self motivated team player
Ability to manage time efficiently
Ability to perform basic computer skills
Ability to stand for extended periods of time and some heavy lifting
Flexible work schedule -- able to work evenings, weekends and holidays
Smart Serve Certification is an asset

ABOUT SCANDINAVE SPA BLUE MOUNTAIN:

Scandinave Spa Blue Mountain offers an immersive wellness experience nestled in a quiet forest-setting away from everyday interruptions. A leader in the Nordic Spa industry, Scandinave Spa Blue Mountain provides spacious indoor \& outdoor spaces to explore year-round. Situated on 25-acres, the property is surrounded by mature trees and overlooks the UNESCO World Biosphere Reserve Niagara Escarpment and ski hills of Blue Mountain Resort. Special attention to detail takes guests on a relaxation journey that augments health and wellness. Scandinave Spa promises a disconnection from the outside world by honouring silence and inviting guests to turn off their digital devices.

Scandinave Spa Blue Mountain is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive and safe work environment.

Scandinave Spa Blue Mountain provides accommodations to applicants needing assistance as per obligations under the Accessibility Ontarians with Disabilities Act, 2005. Please let us know if you require an accessibility accommodation as part of the recruiting process.

We would like to thank all applicants for their interest. Only those selected to move forward for an interview will be contacted.

#SBLUE

Work Remotely

Job Types: Part-time, Permanent

Pay: $19.00 per hour

Expected hours: 24 per week

Schedule:

8 hour shift
Day shift
Evening shift
Holidays
Weekends as needed

Ability to commute/relocate:

Blue Mountains, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you available to work a flexible schedule which includes days, evenings, weekends and holidays?
Are you able to work 24 hours per week all year round (except vacation period)? (this is not a seasonal position)

Experience:

customer service: 3 years (required)

Work Location: In person

Application deadline: 2025-05-08

Scandinave Spa Blue Mountain

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Guest Service Agent - Part-Time