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Reporting to the Associate Director, Business Operations (Finance)

Responsible for financial planning, analysis forecasting and reporting based on company performance, market conditions, competitive activities and growth opportunities pertinent to the Retention and Call Centre business units
Provide financial support in analysis, recommendation and implementation of solutions and improvements for subscriber retention metrics
Continuously drive process improvements for greater efficiency, transparency, and overall effectiveness in driving better business decisions
Assist in preparing Annual Operating Plan and multi-year strategic plan for the development of subscriber metric targets and operating expenses under tight timelines
Provide departments with guidelines and assumptions to develop budgets and forecasts
Prepare variance analysis of actuals against budget and forecasts related to rate plans/subscriber tenure/upgrades and downgrades
Assist in building of detailed planning templates and strategic plans
Deliver actuals reporting to channels and finance team, including tracking on key metrics in relation to month-end finance activities
Develop dashboards, reports, and provide recommendations, enabling effective evaluation of business performance and decision-making in areas of subscriber retention
Develop, implement and use tools for managing and analyzing business performance
Create and maintain complex multi-year models and monitor metrics to continuously improve upon forecasting of business performance
Bachelor's degree in commerce, business administration or economics
Recognized accounting designation preferred (CPA or equivalent)
Minimum 4 years of relevant experience
Proficiency in analysis and data mining using SQL (mandatory)
Ability to create and maintain complex, multi-year, financial models and perform variance analysis
Familiarity with subscriber-based business
Experience working with and presenting to senior management
Advanced-level skills in Microsoft Excel
Basic SQL Querying knowledge
Ability to work within a dynamic fast-paced environment
Familiarity with International Financial Reporting Standards
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