Job Description What are we looking for What you will be responsible for

Respond to requests for technical assistance via phone, email or in person (remotely or on-site).
Diagnose software issues and recommend the appropriate solution.
Analyze problems, answer questions and provide training related to the software.
Identify and test workarounds for bugs or deficiencies in the software.
Research issues dealing with third party software.
Follow a standard set of procedures and methods when responding to customer requests or inquiries.
Conduct research on questions and issues using available information resources and other product specialists.
Contribute to the continuous enhancement and improvement of support processes and methods
Successfully handle "sensitive" issue related situations that affect the perception of how CRD resolves customer problems
Manage special projects as required
Keep a detailed log of all customer interactions and prepare resolution reports for issues reported by the customer.
Complete any other related task as assigned.
Degree in a technical field such as Finance, Economics, Financial Engineering, Mathematical Finance or another relevant field
MBA or CFA or FRM is preferable
Medium to advanced fixed income instruments derivative products knowledge is preferable.
Thorough understanding of Trade Life Cycle and System Development Life Cycle
Experience in the Charles River application or any OMS/EMS is preferred
Prior trading support, Middle and Back Office Operations, Fund Accounting or Trading experience is highly preferred
Advanced knowledge of Fixed Income, Derivative and Equity financial instruments
Strong communication and interpersonal skills, written and oral; confident in interaction with senior stakeholders.
Strong analytical skills including process analysis. Very strong interest in the underlying detail of the analysis is a must.
Demonstrate excellent process and project management skills.
Ability to organize, prioritize, balance key tasks and manage time effectively.
Comfortable facilitating project working groups and possesses strong data gathering skills.
Must be customer driven, have the ability to work within a team environment, and be focused on providing a high quality of service to the customer.
0-3 years overall work experience in the world of Financial Technology
Basic SQL skills

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