Virtual Req #286

About Us Sunwing Vacations Group is home to North America's largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group's own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose "passionate people making vacation dreams come true". The Opportunity! Sales Centre Agents

Schedule: Full time, 35 hours a week with possibility of overtime when needed
Shift: Variable and dependent on business needs. Mornings/ Evenings \& Weekends on a rotation basis
Business Hours: Monday to Friday from 8am to 12am and Saturday/Sundays from 9 am to 6 pm.
Work Location: Remote Work/ May need to go to office location periodically as needed
Training: June 16, 2025
Equipment: Computer equipment will be provided. High speed internet and access to a modem is required.

What You'll Be A Part Of!

A dynamic team with Remote Work growth opportunities.
A company where everyday is different and people come first!
Opportunity to give back through our social responsibility initiatives
Work with a fun, passionate, travel-loving team!
Grow your career with challenging and rewarding work that makes a difference.
See for yourself! @sunwinglife

About You:

You love providing the best customer service experience!
You are exceptional with customer service and sales
You are friendly, approachable and reliable
You have a positive and motivated attitude with a strong compassion for customers and sales
Comfortable speaking on the phone to customers with patience and delivering information in a clear and professional manner
You enjoy helping others and find solutions to their problems.
Computer skills, the ability to navigate software easily (Google, Word, Outlook,...) and the ability to type with attention to detail.
You have access to a quiet workplace, High Speed internet and a direct connection to a modem.

What You'll Do

Answer inbound phone calls from business partners and direct consumers efficiently and accurately.
Match customer needs with the products we have to offer and secure the booking for them.
Share feedback, trends, and suggestions from customers to continuously improve the customer experience.
Learn the software systems to be able to communicate effectively with incoming requests.
Work with colleagues when necessary to resolve customer complaints.
Learn about the products inside and out to be able to answer any questions from customers.

What You'll Need

Able to be flexible with your work schedule - evenings and weekends required.
Able to work in a remote environment.
Customer Service and Sales experience 1 year (preferred).
Call Centre experience (preferred).
Ability to work with computers and different software.
TICO/ OPC certification is a great asset.

We thank all who apply however only those who meet the qualifications will be contacted. **Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered withWhite Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employeesBe EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.** ****We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozario@sunwing.ca****

Job Family SALES CENTRE
Pay Type Hourly

Sunwing

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