Job Description Receptionist and Hospitality Assistant Location Thunder Bay, ON P7B 1L4 :

We are currently seeking a fun loving, motivated, energetic individual to join the team working Reception. The ideal candidate will be well-traveled, have knowledge of hostel culture, local visitor information, culinary recommendations and travel event information.

**International students are not eligible due to funding requirements . Must be under the age of 30 and a permanent resident of Canada(Qualifications for the position under Canada Summer Jobs)

**Please submit full resume with a little introduction about yourself.

Responsibilities:

Knowledge of local tourism activities and promote access to outdoor gear rental and local outdoor tourism agencies considered an asset
Ensuring a calm and welcoming atmosphere for guests - guests are priority taken care of - escorting guests to where they need to go, giving run downs of the business as per welcoming list
Daily room checks, bi-hourly checks
Reception duties, opening as per opening SOP, closing as per closing SOP
Ensure laundry is completed by the end of shift
Prepare rooms, arrange decorations, media equipment, and furniture for social or business functions
Manage guest inquiries and bookings via phone, email, and in-person
Answer telephones and respond to customer inquiries
Ensure accurate billing and payment processing
Operates cash register and general administrative duties
Check guests in and out of system, including deleting and inputting door codes accurately
Maintain a clean and organized front desk area
Work closely with housekeeping and maintenance staff to ensure guest rooms and public areas are well-maintained
General duties include tidying/cleaning washrooms, kitchen bar and public areas

Job Specifications:

Able to work independantly and as a team
Heavy lifting involved (approximately 40lbs)
Ability to multitask and prioritize tasks effectively
Detail-oriented and able to maintain accurate records
Professional attitude and physical stamina required
Professional and courteous demeanor
First Aid Certification considered an asset
Mandatory SmartServe
Preference will be given to candidates that are bilingual, know the local area and have a vested interest in outdoor adventure.
Operate computer systems and basic knowledge of Excel, Microsoft and Outlook an asset
Able to problem solve possible booking, guest issues

Expected Availablity - Shifts may fall between 9am-10pm, evenings and weekends

First two weeks are training shifts transition to Full-time when the busier season starts from July-September, under the Canada Summer Jobs Program (35 hrs/week).

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

Store discount

Flexible language requirement:

French not required

Schedule:

Day shift
Evening shift
Monday to Friday
Weekends as needed

Application question(s):

Are you under the age on 30? (Qualifications for the position under Canada Summer Jobs)
Are you a Permenant Resident of Canada? (Qualifications for the position under Canada Summer Jobs)
Do you have your SmartServe?

Work Location: In person

The Haven Hostel

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Receptionist and Hospitality Assistant