Our established client in the Dorval area is seeking a passionate and experienced Customer Relations Representative to join their dynamic team. This position is ideal for someone residing near Dorval with 5 years of stable experience in the same company. Additionally, the role requires a perfect command of English, as the company also serves clients in the United States.

Receive and respond to incoming calls, emails, and live chats regarding orders, shipments, and quote requests, while promoting the company's products, services, and training.

Billing and reporting, as well as assistance with reception.

Manage live chats and ensure high-quality customer service in real time.

Provide detailed quotes and ensure rigorous follow-up on orders and quote requests.

Ensure precise order processing to guarantee an efficient and error-free process.

Collaborate closely with the shipping team to ensure optimal customer satisfaction.

Build strong, positive relationships with customers, offering consultative solutions and personalized service.

Enter customer information into ACCPAC and CRM, maintaining accurate and up-to-date records.

Make outbound calls to promote products, services, and training, as well as communicate promotions and carry out proactive upselling and cross-selling.

Demonstrate professionalism, enthusiasm, and courtesy at all times.

Actively participate in internal projects as needed.

Ensure customer data management, ensuring it is regularly updated and accurate in the CRM system.

Follow, understand, and apply all procedures related to your role while staying attentive to communications from your managers.

5 years of stable experience in the same position within the same company, with a strong grasp of administrative tasks and customer relationship management.

Perfect command of English, both spoken and written, to ensure smooth communication with U.S. clients.

Residency in the Dorval area or its surroundings to ensure a local presence and understanding of the local clientele.

Excellent communication skills, with the ability to resolve issues quickly and effectively.

Strong customer service orientation and the ability to build long-lasting, consultative relationships.

Thomson Tremblay

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