Overview

The Operations Technician I requires basic technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail-oriented technical problem-solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers is a must. General assignments will include, but are not limited to: entry-level technical tasks, cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment, and organizational tasks.

Responsibilities

Assemble/build hardware to meet client/service order specifications.
Test in-stock hardware to determine functional status.
Run diagnostic suites on servers.
Assist in the installation, racking, and cabling of equipment.
Run, terminate, and test cables.
Demonstrate proficiency with operations applications: e-mail, MS Office, etc.
Equipment monitoring.
Provide remote hands and eyes support for customer issues/concerns.
Hardware setup and troubleshooting skills.
Ability to react to alarms and escalate all issues.
Perform regular facility security and operational walk-throughs for issue identification, reporting, and documentation.
Be available to work shifts as needed.
Provide quality internal and external customer service surrounding the Company values.
Other duties as assigned.

Qualifications

High School degree
Adequate professional experience and knowledge to perform Job Responsibilities
Excellent verbal, written, and interpersonal skills
Ability to prioritize and organize effectively
Ability to work on multiple projects simultaneously
Ability to work both independently and with others
Ability to operate in a fast-moving, team-oriented, collaborative environment with tight deadlines
Proficiency in using MS Office Suite and Windows-based computer applications

Preferred Experience

Two years of working experience in a customer service/help desk environment and IT-related certifications
Associate degree, or equivalent experience
Prior experience particularly in the data center industry

Pay Transparency

TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It's important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors - i.e., budgetary requirements.

Pay Range $19.91 - $29.87

TierPoint

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Operations Technician I