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Reporting to the President and Chief Executive Officer, TSX Trust (TSXT), the Managing Director, Transfer Agency Operations and Corporate Actions, TSX Trust will be responsible for all Transfer Agency operations business within TSXT. This role will also provide oversight and leadership to the Corporate Actions and the Investor Experience functions for TSX Trust. This role is part of the TSX Trust Senior Leadership Team in supporting the President and CEO, TSX Trust in developing and implementing strategic priorities.

Key Accountabilities:Provide strategic and operations leadership and oversight to the Transfer Agency Operations, Corporate Actions, and Investor Experiences functions. Oversee TSX Trust business operations in accordance with TSX Trust's approved strategy, within the risk appetite statement approved by the Board and ensure compliance with all relevant regulatory standards. Evaluate TSX Trust Operations, Investor Experience, and Corporate Actions business performance by analyzing and interpreting data and metrics.

Identify, develop and implement process improvements, automations, standardization, and cost-saving opportunities/efficiencies. Responsible for the annual budget and monthly P\&L reporting process for all Transfer Agency Operations and Corporate Actions business lines. Lead and oversee external vendor/partner relationships including negotiating and supervising service delivery/service levels and allocations of TSX Trust's vendors and partners.

Collaborate with the Relationship Management team to assist in building and improving operational practices and capabilities to service TSX Trust clients and their shareholders. Build a high-performance environment and establish a people strategy that attracts, retains, develops, and motivates team members. Mentor and lead a diverse team of approximately 150 team members.

Provide mentorship and coaching to the Head of Trust Operations, Senior Manager, Client Support Services, Head of Investor Experience, Investor Solutions, and the Head of Corporate Actions. Set direction for larger teams and achieve objectives. Develop and integrate staffing programs designed to attract top talent while satisfying the needs of TSX Trust's clients.

Coach and mentor senior employees in leadership and technical skills. Engage, inspire and empower team members in making TSX Trust's purpose a reality. Partner with the President and CEO, TSX Trust to evolve and implement the TSX Trust mandate, purpose, and strategic priorities.

Ensure all TSX Trust initiatives are aligned with the goals, core values, and within the risk appetite framework established by the Board. Convey appropriate information from senior management to the President and CEO in a timely manner. Collaborate on the establishment of strategic business goals and the development and execution of TSX Trust's business plans.

Assist in ensuring the implementation and operation of systems to manage material risks associated with TSX Trust's businesses. Build and maintain a positive brand in the industry for TMX and TSX Trust. Represent TSXT at industry events and initiatives.

Keep current on regulatory, operational, and business best practices. Key Skills and Experience:10 - 15 years of experience in the transfer agency or financial services industry dealing with securities. University degree in Business or Finance, or equivalent experience.

Excellent leadership skills and business acumen. Knowledge of core and job-related competencies including Leadership, Results Orientation, Strategic Impact, Negotiation, Problem Solving, Judgement, and Decision Making.

Strong execution and decision-making skills. Project management skills and creativity. Ability to learn quickly and apply judgment and risk-analysis.

Detail-oriented with strong organizational skills. Strong interpersonal, verbal, and written communication skills. Bilingual (French / English) an asset.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.

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Managing Director, Transfer Agency Operations and Corporate Actions