Job Description

Provide outstanding customer service
Respond to enquiries about flights and adventure tours over the phone, in person, and via email
Make reservations for flights and adventure tours
Passenger check-ins, including baggage handling
Maintain clear communication with Harbour Air team and dock hands for flight updates and cancellations
Communicate flight updates to guests in a timely and professional manner
Assist in arranging alternative transportation for guests when flights are cancelled
Maintain excellent knowledge of Harbour Air and Marina/ Adventure Centre offerings
Assist with Adventure Centre + dock duties as required
Assist in catch and release of aircraft
Occasional shuttle bus driving may be required from time to time
Other general counter duties as required

Job Requirements/Qualifications

Excellent customer service skills
Willingness to learn and grow in the tourism industry
Class 4 drivers license is an asset, but can be provided by the employer if hired
Ability to multi-task and prioritize tasks in a fast-paced environment
Able to work well independently as well in a team setting
Proven ability to be an effective member of a team
Demonstrated computer knowledge and experience working in a Windows based platform
Ability to lift heavy baggage 23kg (50 lb)
Ability to work flexible schedules including evenings, weekends, and holidays

Team Member Benefits

Staff housing (private and shared rooms based on availability)
Free access to our onsite gym (Tuff Fit)
Free standby Adventure Tours, taxes and eco fee apply ($6)
20% off Private Adventure Tours, blackout dates apply
Monthly staff trips to the Remote Floating Sauna
40% off food at Shed + Shelter Restaurants
50% stand by rate on Harbour Air flights Tofino → Vancouver/Victoria
50% off surf rentals at Long Beach Surf Shop
Discount on all retail, at cost + 20%
Friends and Family rate on hotel rooms and adventure tours
Extended health \& dental benefits for full-time employees (6 month wait period)
Seasonal team social events
Referral Incentive
WorkSafe BC COR employer

Job Types: Full-time, Part-time, Fixed term contract, Seasonal

Contract length: 3 months

Pay: From $19.00 per hour

Expected hours: 20 -- 40 per week

Benefits:

Schedule:

Application question(s):

Work Location: In person

Expected start date: 2025-06-11

Tofino Resort + Marina

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