About Us Who we are:

Job Description Associate Benefits:

Your Role At Tumi

Key Responsibilities Performance to Goals:

Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.

Leadership And Initiative

Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
Take pride in work and strive for excellence.
Take responsibility for performance and complete all assigned tasks and meet deadlines.

People Development

Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.
Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team.

Communication And Relationship Building

Compliance

Visual Merchandising/Client Experience

Ensure the store follows the visual guidelines and directives.
Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.
Ensure a consistent superior client experience.

Qualifications

Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
Value a collaborative environment and have an openness to feedback.
The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
Have strong sales and client experience, preferably in the luxury market.
Can demonstrate proven success in meeting sales goals and achieving KPI's.
Flexible availability to work nights, weekends, mornings, and holidays as needed.
Have a strong sense of integrity and an ability to lead by example.
Have strong time management skills.

About The Team Why you'll love working here:

What We Value

INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it's our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth's beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children's Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.
DIVERSITY \& INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.

TUMI

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