Celebrating 53 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, and an outstanding Associate experience with opportunities to learn and grow professionally.
Sym-Tech is growing quickly and that means endless ways to make a real difference! We are currently recruiting a Claims Administrator , to join our headquarters located in Thornhill, ON. A career with us offers: A fun, fast paced culture Opportunities to grow and develop your career
On-going industry training programs and professional development opportunities A workplace that supports workplace diversity, equity and inclusion A strong promoter of women in the automotive industry The chance to work with some of the best in the business! Position Summary: At Sym-Tech Dealer Services, customer experience is at the core of our product offering and our team of Claims Administrators are responsible for the facilitation of claim payments to our dealers and customers.
As a Claims Administrator, you would report to the Director of Claims Operations. The primary responsibility of the Claims Administrator is to ensure proper documentation is obtained for claims before issuing payment. These claims are submitted through on-line portals, email or by telephone.
Once all the documentation is received and validated, the Claims Administrator will process payment. Position Functions: Respond to customer and dealership inquiries via phone, email and on-line portals. Administer warranty claims by creating case files and follow up with customer or dealership for outstanding material (documents and invoices).
Ensure claim requests received are handled accurately and, in a time, efficient manner. Meet productivity objectives and SLAs set by the department in terms of service levels and speed of claim payment. Process and pay claims once all documents are received and accurate.
Collaborate with Accounting on claim / invoice processing. Provide general support to the Claims Operations team. Adapt quickly to system changes and/or modifications.
Handle issues or complaints and follow-up with stakeholders to ensure issues are resolved. Perform additional duties as required by management. Provide best in class customer service.
Minimum Qualifications \& Competencies: Ideally 2 years in a customer service/administration type role Strong written and oral communication skills Demonstrated skills in customer escalation, conflict resolution Ability to demonstrate a high degree of professionalism Ability to work in a fast-paced environment and stay focused on repetitive tasks Strong multi-tasking, organizational, time management and problem-solving skills Strong team building skills Self-sufficient, resourceful and work well with minimal supervision Proficient in the MS Office suite Insurance or Automotive Industry experience a distinct advantage Bilingualism is an asset
